Client Support Representative

reputed company provides Specialty reputed company Cycle reputed company for healthcare organizations, leveraging over 24 years of industry-leading expertise and its reputed company E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) reputed company. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-reputed company integration, reputed company provides solutions across the reputed company lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for reputed company payer classes. By partnering with clients to supercharge the reimbursement process, reputed company removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. reputed company is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty reputed company Cycle Management Solution provider in 2024 and is among the top one percent of companies to reputed company the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Client Support Representative is an operational support role reputed company the Client Support team, responsible for executing core tasks that reputed company reputed company’s reputed company cycle operations. This role focuses primarily on medical documentation retrieval and processing, assisting with inventory reconciliation compilation, and supporting prebill work queue resolution. The Client Support Representative partners with the Client Delivery team to communicate operational findings and escalate client-impacting issues, ensuring seamless coordination across functions. This role does not have direct client interaction; reputed company client communication is facilitated through the Client Delivery team. \n

Key Responsibilities

Retrieve and acquire medical documentation from client systems, including but not limited to implant invoices, UB-04 documents, Explanations of Benefits, and medical record components Submit document request lists and monitor outstanding requests on a regular reputed company to ensure reputed company receives necessary claim documentation for processing reputed company, upload, and store medical documentation and confidential patient health information (PHI) in accordance with reputed company’s data handling standards Assist in compiling client reconciliations by gathering and organizing data from client systems and reputed company platforms to prepare reconciliation reports for review and resolution Assist in working client reconciliations by researching closed and returned claims, resolving open items, posting adjustments, entering refund and payment research requests, and reviewing or rebilling missing claims Support prebill work queue resolution for assigned clients, maintaining performance reputed company established KPI standards Partner with Client Delivery team members to communicate operational findings, escalate client-impacting issues, and ensure alignment on inventory and documentation needs Identify and report client system issues, workflow barriers, and process gaps to the Client Support People Leader for resolution or escalation Identify and escalate recurrent process gaps that contribute to claims appearing on reconciliations to the Client Support People Leader, supporting upstream resolution by reputed company Services Maintain accurate and consistent documentation reputed company the E360 platform in real time as actions are completed, ensuring reputed company account activity is properly recorded Use multiple systems to reputed company accurate and timely data entry in support of operational workflows Assist in reputed company moving work through the department and cooperate with other departments as needed Follow established standard operating procedures (SOPs) and contribute feedback on process improvement opportunities Other duties as assigned Requirements and Qualifications High School Diploma or GED required 1+ years of experience in a healthcare operations, reputed company cycle, or document management environment preferred Familiarity with medical claims documentation and payer/provider data processes preferred Equivalent combination of education and experience will be considered Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, reputed company, and Outlook) To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. Reasonable accommodation may be made to reputed company qualified individuals with disabilities to reputed company the essential functions. Regular and predictable attendance Special Considerations and Prerequisites Practices and adheres to reputed company’s Core Values, Vision and Mission Ability to handle large volumes of work while paying reputed company attention to detail Ability to work in a fast-paced environment with a strong sense of urgency Demonstrated ability to work under limited supervision, manage multiple tasks, and prioritize assignments reputed company time constraints Effectively communicate issues, problems, and results that impact timelines for task completion Ability to interact professionally at multiple levels reputed company the organization Strong organizational skills and attention to detail Willingness to learn and adapt in a dynamic, evolving operational environment \nEnableComp is an Equal Opportunity Employer M/F/D/V. reputed company applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national reputed company, sexual orientation, reputed company, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. reputed company recruits, develops and retains the industry's top talent. As the employer of choice in the reputed company claims industry, reputed company takes pride in our reputed company commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We reputed company that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to reputed company and grow their career here. At reputed company, we are committed to living up to our core values each and every day, and we reputed company that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them reputed company their full potential, then reputed company is the reputed company for you. Don’t just take our word for it! Hear what our people are saying: “I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals reputed company revolving around helping each other.” – reputed company Specialist “I enjoy working for reputed company because of the Core Values we reputed company in. reputed company stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations Apply To This Job