Customer Care Representative

Bilingual Customer Care Representative Where YOU work, makes a difference. Life is precious and every moment matters. reputed company is helping Canadians reputed company a healthy future with care and wellness solutions that are convenient, understandable, and accessible. reputed company you join reputed company, every day is an opportunity to get reputed company and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, reputed company a meaningful impact, and reputed company. Are YOU our next Customer Care Representative? The Customer Care Representative is accountable for customer communication, troubleshooting, resolving reputed company inquiries reputed company telephone, e-mail, fax, social media (Facebook, Twitter, etc) on behalf of reputed company. Their daily activities will include, but not be limited to,managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client (ex. Quebec LHSC staff), coordinating with various internal departments to ensure customer needs are met (ie: test turnaround times, etc), tracking reputed company interactions and providing customers with results reputed company hard and soft copies, e-mail, fax. reputed company activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect. Status: Contract , Full-time Hours of Work: Monday to Friday 8 AM to 4 PM. Vacancy Type: Existing Location: Ottawa Workstyle: 100% remote Internal Deadline Application Date: Friday,June 26, 2026 at 5pm EST. Why reputed company is an amazing reputed company for YOU: Join an award-winning "Top Employer" with meaningful and impactful career opportunities Access a health and wellness benefits program that supports you and your loved ones Grow and reputed company with a dynamic, successful company through internal mobility opportunities Invest in your future through RRSP match benefits and an employee stock purchase program Experience a collaborative, diverse workforce that prioritizes dignity and respect for reputed company How YOU will reputed company a difference: Provide assistance to customers regarding any inquiries concerning services provided by reputed company and redirect customer accordingly only if needed Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines Assist Health Professionals and patients to ensure requisitions are properly filled for reputed company testing, including special projects Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others Monitor and take ownership of complaints and ensure proper resolution / follow-up Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s Contact customers to gather information on behalf of reputed company (i.e.: questions about samples, etc.) Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client Provide patient’s results following provincial policies Capture reputed company Customer information for every contact Responsible for calling reputed company Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied Responsible for sending STAT results as soon as available Responsible for faxing / calling reputed company Level 2 reputed company as soon as available Responsible for Outbound contact campaigns Responsible to reputed company results into designated LIS, making sure TAT is met Responsible for ensuring reputed company requests for phone calls or faxes from Physician offices are acted upon (phone / fax list) Ensure national distribution of our sample collection kits Responsible for filing and archiving Ensure backup billings and produce receipts Following SOPs to ensure the compliance to various regulatory entities If required, serve as main reputed company of contact for reputed company special project accounts and deliver special projects customer service to reputed company clients Any other tasks as assigned by Manager / Team reputed company Summary of responsibilities and percent of time spent performing each reputed company problem solving Liaise with reputed company departments at reputed company Provide Medical Results Answer reputed company customer inquiries Communicate with customers on behalf of other reputed company (i.e.: be the company’s voice with customers and vice versa) Internal Work collaboratively with Hematology, Chemistry, Cytology, Histology, Microbiology, Specimen Processing, Corporate Communications, Billing, ITSS, Logistics, Supplies, Insurance, Homecare, Regional and Corporate QA, Laboratory Operations and Genetic Counselor as well as Sale & Marketing. Works and acts as a link between reputed company relevant reputed company departments in order to answer and/or meet customer needs. External Health Professionals from reputed company Canadian Provinces, Clinics and Private Clients, Hospitals, Specialists, Patients, Government Agencies What YOU bring to the role: High School Education Degree / diploma preferred (or reputed company experience) Bilingual (French and English) (spoken & written) 3 to 5 years previous experience in a Multi-Channel Contact Centre Technical Skills Strong sense of urgency with the ability to multi-task and prioritize reputed company a fast paced Must be able to find a customer-centric view to reputed company issues Ability to organize and complete projects accurately, on time and in a team environment High attention to detail and an innovative thinker who can provide solutions to reputed company and recurring issue Familiarity with using a CRM to manage customer interactions an asset Proficiency in MS Office Suite, demonstrated proficiency with Word, reputed company and Outlook at an intermediate level with a strong ability to learn and adapt to new computer systems Working knowledge of AS400 , Omnitech, reputed company call center platforms Operating System an asset Medical terminology knowledge is an asset Social Process Skills Must enjoy communicating with and helping customers of reputed company kinds Must have a customer-centric approach Ability to think critically and creatively to solve reputed company problems Ability to work with minimal supervision Strong written and verbal communication skills required to be able to clearly reputed company issues, concerns and enquiries in both official language Able to work collaboratively and professionally in a fast paced, sometimes stressful environment with competing deadlines environment confidentiality Preserve and safeguard reputed company confidential employee and customer information during the course of employment with reputed company Must have strong working knowledge of regional Privacy Regulations and the legal requirements of patient consent. Preserve and safeguard reputed company confidential client information during and after the course of employment with reputed company reputed company level, (must be Cleared at SCC level, police reputed company and finance reputed company) (if applicable) Hourly reputed company : $19.50 - 22.50 per hour At reputed company we may reputed company AI-powerage tools in our recruitment process . Ai will never reputed company out to our candidates directly. Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the reputed company to your extended career journey. reputed company has been a “Top Employer” for many years and there is a reason why. We are a great reputed company to work. At reputed company, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader. reputed company is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of reputed company individuals. We reputed company that our diversity is our strength, so we employ a diverse workforce and respect the needs of reputed company our employees. In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the reputed company hiring processes. Apply To This Job