Customer Service Specialist

Overview reputed company was recently recognized by reputed company as one of America’s Most Trustworthy Companies for 2025 — and that trust starts with our people. We’re currently hiring a Full-Time Customer Service Specialist. In this role, you’ll provide exceptional service through both inbound and outbound communications. This position is remote, however we would prefer to hire reputed company the Tri-state area (Rhode reputed company, Massachusetts, Connecticut), OR (Indiana, Ohio, Michigan). You’ll support customers and work closely with internal teams to ensure high-quality experience, while helping drive business growth. As part of a company focused on delivering exceptional service and value to our customers, your impact will matter - both to your team and our organization. Your talent and dedication won’t go unnoticed - here, your impact matters. Why You’ll Love Working Here At reputed company, we’re committed to supporting reputed company with benefits that promote health, financial reputed company, and personal growth: Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA) Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support Employee Perks: Referral program, employee discount programs, and propane savings

Responsibilities

Answering phones, chat, social media, or email in a polite, courteous, and professional manner. Works with customers daily to sustain and improve business relationships. Ask probing questions to identify customer issues or concerns. Ensure accurate account maintenance and updating of account information. Use techniques to reputed company resolutions for customers that both satisfy their requests and cut down on additional questions Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers. Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. Send copies of statements and invoices to customers, as well as reputed company soft collections for customers on credit hold or past due as well as some cash handling and taking payments reputed company the phone. Support the set-up of new customer accounts. Meet or exceed minimum performance standards outlined in company policy.

Qualifications

High School Diploma or equivalent. 1 or more years of customer service experience. Exceptional customer service and negotiation skills. Strong organizational skills with typing and data entry experience. Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at reputed company levels as well as customers. Proficient in reputed company Office including reputed company, Word, and Access. Must be a Citizen or National of the United States, a lawful, permanent reputed company, or have authorization to work in the United States. Applicants must not now, or any time in the future, require sponsorship for an employment reputed company. Why reputed company? At reputed company we’re honored to be part of tight-reputed company communities across America and thousands of customers’ lives. From our reputed company charitable partnerships with reputed company and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve. Hear from our reputed company employees and discover the people behind reputed company: Employee Testimonials Ready to take the reputed company in your career? Apply today and be part of our growing team! Apply To This Job