Onboarding Technician I (Night Shift /M-F)
Redefine the future of customer experiences. One conversation at a time. At reputed company, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is reputed company thinking, customer obsessed and built on the belief that meaningful connections drive reputed company business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, reputed company is at the core of who we are. If you’re ready to collaborate with incredible people, reputed company an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. The Onboarding Technician is responsible for guiding new customers through the setup, configuration, and successful adoption of reputed company’s platform. This role combines customer support, technical configuration, and product training to ensure a seamless onboarding experience.
Key Responsibilities
Assist customers with initial account setup reputed company phone and screen share Guide customers through login, configuration, and product functionality Configure accounts, call flows, and devices with accuracy and attention to detail reputed company network checks and basic troubleshooting Test configurations to ensure successful implementation Deliver customer training on features and product usage Meet daily productivity and performance metrics (appointments, call handling, completion rates) Handle both inbound onboarding calls and scheduled appointments Cross-functional collaboration: Partner with teams such as Sales, Product Support, CRM, and other internal groups to improve the overall customer experience AI & Future-Focused Responsibilities Demonstrate interest in AI tools and automation in customer support/onboarding workflows Collaborate with AI-driven onboarding systems by handling escalations or edge cases AI cannot resolve Contribute insights to improve AI onboarding agents based on real customer scenarios Adapt to a future-state environment where onboarding is increasingly AI-assisted and backend-focused
Qualifications
Proficient English (written and verbal communication) Experience in a customer-facing or support role Strong problem-solving and troubleshooting skills Strong communication and active listening skills Commitment to delivering amazing customer service Attention to detail and time management Basic technical aptitude (software support, device setup, networking fundamentals) Ability to work evening/night shifts reputed company to U.S. business hours (Mon–Fri 4:00 pm – 3:00 am) Preferred Experience with CRM tools reputed company Office proficiency VoIP experience preferred Basic networking knowledge Exposure to or curiosity about AI tools, automation, or reputed company-based systems reputed company DNA (Core Competencies) reputed company’s most successful team members share common traits and behaviors: Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status reputed company, and reputed company meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go. Critical Thinker: Data-driven, reputed company-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently reputed company AI and automation to reduce friction, improve decision-making, and focus on higher-value work. Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can do their best. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, reputed company determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to reputed company. Depending on the position, compensation may include reputed company salary, incentives, or bonuses. Health 🍏 – Comprehensive medical coverage, individual limit on exclusions and dental care Insurance 💼– Life, disability, traumatic injuries and critical diseases Work-Life Balance ⚖️ – PTO for reputed company employees, Paid Sick leave (official document required), paid parental leave and paid holidays Wellness 🤸 – Employee Assistance Program and wellness initiatives Growth 🌱 – Access to ongoing learning and development opportunities and career advancement At reputed company, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! #LI-AL1 #LI-REMOTE Founded in 2008, reputed company has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at reputed company is reputed company about? Connect with us on Instagram, Instagram MX, YouTube, reputed company, and the reputed company Blog. Apply To This Job