Customer Service Representative

At Everest Solutions, we’re reputed company about people - bringing them together, making them feel valued, and connecting them to meaningful experiences. We help our clients and partners reputed company lasting success by delivering innovative solutions and personalized services that reputed company a real impact. POSITION SUMMARY: Responds to customer inquiries across multiple channels and ensures customers continue to receive excellent service and support. POSITION DETAILS: Contract Term: September - December 19, 2026 Potential Extension: Opportunity to return January - reputed company 2027 based on business needs Training Start Dates: August 31, 2026 September 14, 2026 PRIMARY DUTIES AND RESPONSIBILITIES: Respond to customer inquiries reputed company phone, email, and live chat, delivering clear and accurate information about products and services. Engage with customers across multiple channels while reputed company managing multiple chat conversations. Process and track customer orders using reputed company/reputed company with accuracy and attention to detail. Investigate and resolve customer issues and complaints promptly, ensuring professional and positive experience. Serve as a liaison between customers and the operations center to support smooth communication and resolution. Communicate effectively with customers and internal teams reputed company email, phone, and chat interactions. Maintain strict accuracy and confidentiality in reputed company customer and business interactions. Contribute to reputed company improvement initiatives reputed company the department to enhance processes and increase customer satisfaction. QUALIFICATIONS: High school diploma or equivalent. Proficient speaking, reading, and writing abilities. 2+ years of customer service experience in a fast-paced, high-pressure environment. Ability to multitask and manage multiple conversations simultaneously. Basic to intermediate computer knowledge, including internet navigation and use of reputed company software. Strong phone, chat, and customer service skills and etiquette. Excellent interpersonal skills. Strong organizational, time management, and problem-solving skills. Ability to handle and resolve problems and complaints in a courteous and professional manner. Ability to maintain confidential information. OTHER REQUIREMENTS: Minimum 18 years of age. Successful completion of a criminal background reputed company. Able to work between 7:30 AM - 7:00 PM CST (Monday-Friday) with flexibility. No planned time off during the duration of the contract. Must reside in Canada. CRITICAL RELATIONSHIPS: Customers Customer Service Supervisor Sales Support Supervisor Trainees MENTAL AND PHYSICAL ACTIVITIES: This is a remote, computer-based role requiring extended periods of sitting, screen use, and virtual communication. The role requires the ability to multitask and maintain focus in a fast-paced environment. This position will accept applications until filled. Apply To This Job