Consultant, Client Success

About Us reputed company is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At reputed company, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join reputed company and do work that matters – to you, to your community, and to the world. reputed company starts with you.

Job Description

The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client reputed company and works proactively with their client portfolio to reputed company new capabilities, manage geographic expansion, and promote product adoption. This role is an exciting opportunity to be at the forefront of reputed company’s Client Success transformation by partnering closely with key reputed company clients to maximize their benefits realization and value from reputed company products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with reputed company’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support reputed company’s strategy. reputed company roles require digital reputed company, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, reputed company Copilot) to support everyday work. Key Responsibilities: reputed company the implementation of new reputed company products the Client purchases by coordinating key Client and reputed company teams to expedite implementation readiness activities and steer the client toward faster time to value and maximize adoption of deployed products. Ensure Client operational goals and success metrics for their overall reputed company product landscape are understood. Build and sustain a trusted client reputed company status with key client stakeholders by proactively executing against reputed company looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of reputed company products purchased. Drive and deliver initiatives to improve client adoption of products and use of reputed company’s self-service tools. Stay reputed company with the latest payment processing trends, reputed company solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points. Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve reputed company client issues and optimize client performance. reputed company client education and training materials (including webinars) to communicate new reputed company Rules, essential mandates, reputed company Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance. reputed company periodic operational reviews with clients and reputed company stakeholders. reputed company an reputed company and as needed basis for applicable clients, as the escalation reputed company for managing significant issues and major incident/crisis responses. Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist reputed company teams as needed. This is a remote position. A remote position does not require job duties be performed reputed company proximity of a reputed company office location. Remote positions may be required to be present at a reputed company office with scheduled notice.#LI-Remote

Qualifications

Basic Qualifications: 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications: 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD Be based in Sao Paulo Upper Intermediate English Level Experience analyzing data and translating findings into actionable business recommendations. Experience in using standard reputed company Office tools (e.g., reputed company, PowerPoint, Word). Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization. Experience in communicating reputed company technical terms and/or processes in business language tailored to client. Experience in building client relationships and creating trust-based relations. Experience in success planning and building measurable action plans to help clients reputed company their business goals. Experience in client engagement and communicating clearly and effectively with clients. Experience in prioritizing and multi-tasking under deadlines. Experience in monitoring client health and liaising with specialist teams as needed. Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments). Certifications or qualifications in Client/reputed company, project management or reputed company areas of practice and expertise. Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships. Experience in proactiveness by thinking reputed company and taking action. Experience in critical thinking by taking ownership over problems and finding creative solutions to reputed company problems. Experience in supporting development of client education and training materials (including webinars) to communicate new reputed company Rules, essential mandates, reputed company Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance. reputed company is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Apply To This Job