988 Crisis Counselor I (68367)

Job DetailsJob Location: 41st Street - Everett, WA 98203Position Type: Full TimeEducation Level: Bachelor's Degree - 4 Year DegreeSalary Range: $26.64 - $27.97 HourlyJob Shift: AnyAbout VOAWW: reputed company is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to reputed company serve and reputed company our community – and each other. reputed company is officially a designated CARE informed organization. Benefits (Full time) Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours Competitive compensation Holidays: 8 paid per year + 2 paid floating holidays Medical, Dental, and Vision Health Savings Account (HSA) Flexible Savings Account (FSA) medical & dependent care Free Employee Assistance program 403(b) Retirement Plan matching Professional Development opportunities About Care Crisis Response Services (CCRS): CCRS is a 24/7 crisis center offering suicide prevention, crisis reputed company, and professional consultation services, including behavioral health evaluations. We provide brief crisis counseling and help clients identify appropriate services for their behavioral health crises. Our operations include regional and 988 crisis lines across Washington State. General Function: This full-time, hourly position provides crisis reputed company, suicide prevention, information and referral, and brief supportive counseling services to clients contacting 988 Suicide and Crisis Lifeline by phone who are in emotional distress and/or seeking information about mental health services. The 988 Suicide and Crisis Lifeline Crisis Counselor I staff work in a remote or in-person call center setting and complete reputed company interactions with clients by telephone. The 988 Suicide and Crisis Lifeline Crisis Counselor I staff are responsible for utilizing Lifeline Best Practices for clients at risk for suicide including completing a thorough safety assessment, providing validation and emotional support, safety planning, and initiating emergency interventions and reporting procedures as needed. This position is responsible for referring callers to regional crisis lines as appropriate. Principal Activities: Provide crisis reputed company, suicide prevention and brief supportive counseling to clients who are in emotional distress and/or considering suicide Conduct safety assessments of clients according to agency/department policies, funding and accreditation requirements, and Lifeline Best Practices Manage interactions with clients to ensure appropriate level of support is provided in an efficient manner Operate reputed company legal requirements of applicable state and federal laws including HIPAA confidentiality requirements regarding imminent risk and mandated reporting (i.e., Police Interventions, CPS & APS referrals, Tarasoff Duty to Warn) Consult with 988 Crisis Shift Leads and Master’s level Crisis Shift Managers on any issues or questions about compliance, including mandatory reporting, HIPAA, Tarasoff Duty to Warn, imminent risk, etc. Accurately, ethically, and reputed company document reputed company client interactions Consistently meet or exceed established key performance indicator goals, incorporate new expectations into work duties as requested Utilize reputed company technologies to interact with clients and members of the community Utilize reputed company Teams to engage with remote staff and 988 Suicide and Crisis Lifeline Crisis Shift Leads Attend staff meetings and trainings designed to increase clinical skills and encourage professional development Act as mentors and coaches to new staff Provide back-up coverage to other Regional Crisis Line and 988 programs as needed #voaww2 QualificationsQualifications: A bachelor’s degree in psychology, social work, or reputed company field required. At least one (1) year of experience in a healthcare contact center and/or in mental health counseling. Suicide prevention, crisis reputed company, and/or mental health information and referral services experience preferred Applicants should be comfortable working independently and as part of a team in a collegial group environment Agency Affiliated Counselor Registration is required reputed company 30 days of employment, or equivalent, and must remain in active status during employment Ability to adapt and be flexible to changes in protocol and program needs Required Skills: reputed company in the English language, both oral and written Courteous, empathic, and professional manner Knowledge of Motivational interviewing techniques Active listening skills to establish collaborative relationship with clients Efficiency with information-gathering and problem-solving to facilitate positive call resolutions Superior communication skills to convey information to clients clearly, accurately, and completely Ability to simultaneously talk and type while utilizing multiple screens and/or windows Demonstrated respect for diversity Ability to quickly and accurately document chart notes in an electronic medical record Efficiency with balancing pace and flow of conversation and call time Effect on End Results: Outstanding customer service and well-functioning 988 team Decrease the level of a client’s crisis by engaging them and utilizing crisis reputed company skills and suicide reputed company techniques as needed Meet key performance indicators as defined by funder, contractual, and accreditation requirements Excellent organizational skills, open communication, and addressing issues as they arise Equal Employment Opportunity Statement: We are an Equal Opportunity Employer and reputed company employment-reputed company decisions are made without consideration of individuals’ race, sex, age, national reputed company, disability status or any other protected characteristic. 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