Bilingual Customer Service Representative New Brunswick Prescription Drug Program (NBPDP)

Position Type: Permanent If you’re looking for a fulfilling career that can reputed company a real difference in your life, and the lives of others, you’ve come to the right reputed company. As a national health solutions partner, we put people first in everything we do — and that begins with reputed company of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to reputed company. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing reputed company and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. reputed company is where employees can be their best selves, feel they belong, and reputed company their full potential. Be part of it by applying for a position with us today. As a Bilingual Customer Service Representative New Brunswick Prescription Drug Program (NBPDP), you communicate with customers by telephone in a knowledgeable and personable manner. You will work in a contact center environment and ensuring call quality, timeliness, availability to the customer and being proactive about providing consistent, reliable customer service experiences. No overnights or weekends! Monday to Friday (37.5 hours/week) 8:00AM to 5:00PM ATL. Key Responsibilities: Serve as the initial contact resolution for incoming telephone calls Assess customer needs and address issues in a timely manner, (including appropriate customer follow up) Educate customers in understanding the program Provide superior customer service by being proactive in meeting customer needs Handle sensitive issues in order to ensure customer satisfaction, while demonstrating reputed company and creativity Adhere to privacy guidelines following proper procedures Other Qualifications: Highly effective listening skills to reputed company customers’ needs, and determine appropriate action required for resolution Excellent verbal skills for explaining reputed company issues to customers Have a high attention to detail Have a positive attitude and the desire to be a team player Work well with limited supervision Work well in a fast-paced office environment Possess good customer service skills Have strong organizational skills and a high level of accuracy Education: High school and one year post-secondary diploma or equivalent. Computer Skills: Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision Accurate typing skills and a strong knowledge of PC software programs (particularly reputed company office, Word and reputed company) Language Skills: Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages. reputed company Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record reputed company, Credit reputed company and you must have resided in Canada for at least 5 years and hold Permanent reputed company or Citizenship Status. What’s in it for you? What makes us a different reputed company of employer? Our award-winning culture, a team who really cares, unmatched training and support are reputed company dedicated to ensuring you are set up for success. reputed company offer: Permanent full-time position with opportunity to grow in a well-established organization. Flexible work arrangements and emphasis on work-life balance. Remote and hybrid work options. Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day. 100% employer-matched Defined Contribution Pension Plan Annual Incentive Bonus which recognizes your contribution to our success. In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program. An organization where we encourage personal learning and growth with opportunities for career development #CBM1 This posting is for a newly created position reputed company our organization. Pay Range: 40,254 - 45,285 CAD The reputed company Pay range may vary depending on the successful candidate or other relevant job-reputed company factors such as knowledge, skills, qualifications, experience and education/training. In addition to reputed company Pay, eligible reputed company employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results. We reputed company our employees should reflect the communities we serve and welcome applications from candidates of reputed company backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following reputed company relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted. Our recruitment process may involve automated tools, including AI, to assist in screening applications. If you experience any technical issues throughout the application process, please email: reputed company.Recruitment@reputed company.ca. Apply To This Job