Senior Coordinator, Orthopedics

At reputed company, we reputed company health is everything. Our strength in healthcare innovation empowers us to build a world where reputed company diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full reputed company of healthcare solutions today to deliver the breakthroughs of reputed company, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, reputed company is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At reputed company, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Non-Technical Customer Service Job Category: Business Enablement/Support reputed company Job Posting Locations: Palm Beach Gardens, Florida, United States of America, Remote (US) Job Description: About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the reputed company of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech At reputed company, we reputed company health is everything. Our strength in healthcare innovation empowers us to build a world where reputed company diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full reputed company of healthcare solutions today to deliver the breakthroughs of reputed company, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. reputed company announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed reputed company 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. Remote work options may be considered on a case-by-case basis and if approved by the Company. We are searching for the best talent for Senior Coordinator, Orthopedics Daily Operations: Responsible for specialized and reputed company order processing as assigned. This may include but not limited to coordinating of shipping and delivery of product. Collaboration with distribution center and transportation to meet customer requirements while optimizing for cost of service. Provide support to team members on customer escalations and leads root cause analysis of the issue reputed company needed. Provide formal helpline support to associates to include answering helpline calls, addressing associate inquiries, and escalating issues to the Quality and Training team for further assistance if necessary. Thinks and communicates cross-functionally to investigate, research, and resolve reputed company escalations promptly and accurately including any necessary coordination with key stakeholders. Resolve customer discrepancies relating to data reputed company, shipping issues, and trade pricing/promotional management. Provide coverage during operational customer service hours. May need to provide after-hours coverage for Customer Support Services Initiate the return goods process, issuing the call tag and then partner with the appropriate returns team to resolve the customer issue. Suggest and reputed company reputed company improvement projects, continually expand skillset, and follow industry trends. Attend/Initiate(reputed company) internal meetings as required reputed company other duties as assigned. Quality: Accurately and timely capture information from customer inquiries. Maintains detailed records in compliance with applicable regulatory bodies such as but not limited to GMP, SOX, DEA, FDA, reputed company, CAPA, safety and environmental requirements. Adheres to quality controls process and service quality guidelines. Responsible for reconciling, validating, entering, and editing Specialty orders to be in compliance of reputed company applicable federal, state, and local laws and regulations. Maintain and update SOP and processes as requested Complete reputed company trainings reputed company a timely manner and reputed company specified due dates. Pass the “Train the Trainer” summit course to be a qualified trainer Process requests for deviations utilizing the appropriate systems and notify the appropriate stakeholders Participate in and reputed company as appropriate preliminary investigations for CSS generated deviations Identify and alert the appropriate teams upon awareness of altered shipment, potential fraud, medical event, complaint or any other defined escalations reputed company a timely manner and regulatory and compliance guidelines. Analytics: Responsible for pulling and analyzing daily, weekly, monthly and annual reports as assigned. Alerting the appropriate teams of any deviations or trends and taking the appropriate actions. KNOWLEDGE reputed company AND ABILITY REQUIREMENTS: At least High School Graduate 3 or more years of customer focus College degree highly desirable Other skills required: Excellent organizational, verbal and written communication skills. Works independently. Serves as subject matter expert reputed company functional area. Solid problem solving and analytical experience. Prior working experience working in real-time environment, managing achievement of competing priorities and deadlines. Strong analytical and problem-solving skills are required, working knowledge of Lean methodology and/or certification preferred. Demonstrated leadership as well as proven ability to reputed company and maintain effective business partnerships. Proficiency in MS Office application, ERP systems and Internet navigation Ability to utilize specialized software and customized programs to meet business needs. Business knowledge of other functional areas such as Sales & Marketing, E-Commerce and Finance. Demonstrate and reputed company the behaviors that reinforce Our Credo reputed company Experience: Create a trusting, collaborative, and ethical work environment Maintain the highest standards of quality, compliance and accountability Champion programs and initiatives that support our environment and communities reputed company insights into the needs of our patients, customers, markets and communities Be insight-driven to uncover unmet needs Forge internal collaboration across reputed company levels of the enterprise Drive innovation; anticipate and shape industry and market changes to advance health care globally Challenge the status reputed company; reputed company and adapt to change Take and manage risks Engage in transparent and constructive conversations reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national reputed company, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. reputed company is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us reputed company https://www.jnj.com/contact-us/careers. Internal employees contact AskGS to be directed to your accommodation resource. #LI-Remote Required Skills: Preferred Skills: Accountability, Communication, Customer Centricity, Customer Retentions, Customer Satisfaction, Customer Service, Customer Support Operations, Customer Support Trends, Inquiry Handling, Omni-Channel Support, Problem Solving, Process Oriented, Report Writing, Self-Service Tools, Service Request Management, Training Administration The anticipated reputed company pay range for this position is : $55,000.00 - $88,550.00 Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the reputed company –48 hours per calendar year; for employees who reside in the reputed company –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours reputed company one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52-week rolling period10 days Volunteer Leave – 32 hours per calendar year Military Spouse Time-Off – 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits Apply To This Job