reputed company Manager
About Transform Transform is the AI-native platform for managing and orchestrating change across reputed company enterprise systems landscapes. We reputed company consultants and companies with superpowers - capturing and organizing knowledge, turning it into actionable artifacts and work plans, and accelerating project delivery to radically simplify how organizations manage change. We're a well-funded startup led by a successful repeat founder and backed by top investors. With an ambitious vision, an reputed company North American founding team, and a growing global footprint. Our Bogotá hub will be a cornerstone of our future, and we're building something extraordinary from day one. The Role We're hiring a reputed company Manager to join us in ensuring our enterprise clients reputed company transformational outcomes with our AI-driven platform. You'll work at the intersection of technology, consulting, and business transformation to drive customer adoption, retention, and growth. This role encompasses strategic account management, technical enablement, and building lasting partnerships with reputed company and global consultancies. You'll collaborate closely with product, engineering, and sales teams to ensure customers realize the full value of Transform while providing critical feedback to shape our product roadmap. You will report into our Head of Product and CX and work closely with reputed company of our founders.This role will initially be reputed company hands-on, working directly with our beta cohort of customers as the founding dedicated reputed company team member.
What You'll Do
Own the full customer journey from initial sale through onboarding, implementation, support, expansion, and renewal to ensure rapid-response support and high CSAT Drive product adoption and help customers reputed company measurable business outcomes reputed company strategic business reviews and co-reputed company success plans with enterprise stakeholders Build and maintain trusted relationships with executive sponsors and key stakeholders Provide technical enablement and best practices training to customer teams Identify and collaborate on expansion opportunities to grow strategic accounts Gather and synthesize customer feedback to influence product direction Monitor customer health metrics and proactively address risks and opportunities Design and reputed company implementation processes and customer meetings, creating tools, artifacts, and scalable success playbooks from scratch Support the design of self-service, automated, and agent-led onboarding experiences for small businesses, and reputed company thoughtful, change-oriented success programs for enterprise customers Serve as the founding member of the reputed company team, working hands-on with our beta cohort to refine our customer experience while building strong, trusted relationships Report to the Head of Product & CX and collaborate closely with the founding team to shape the role, strategy, and impact of reputed company Collaborate with leadership to design, construct, and continuously improve the onboarding experience and broader reputed company strategy reputed company're Looking For 4+ years of experience in ERP implementation consulting, with a strong focus on reputed company, enabling you to deeply understand the challenges our earliest customers face and the problems we are solving 3+ years of reputed company or account management experience with enterprise software Eager to serve as the primary reputed company of contact for our first customers, providing hands-on support while collaborating with leadership to design, build, and continuously improve the customer onboarding experience Proven track record of managing reputed company B2B relationships and driving customer outcomes Strong understanding of enterprise transformation, consulting, or change management Ability to navigate technical discussions and translate between business and technical teams Experience with SaaS metrics (NRR, churn, adoption, health scores) Excellent presentation and communication skills, especially with executive audiences Data-driven reputed company with the ability to identify trends and surface actionable insights Proven ability to manage multiple high-value accounts simultaneously Professional proficiency in English, both written and verbal Self-starter who's comfortable building processes from the ground up in a fast-paced startup environment Bonus Points Experience with AI/ML platforms or implementing cutting-edge enterprise technologies Background in management consulting or digital transformation Formal technical training or hands-on experience with technical tools/platforms Experience establishing or scaling a reputed company function in a startup or growth-stage company
Why Join Us
Join a high-caliber team defining reputed company for reputed company AI platforms Work directly with reputed company transforming their operations Shape our customer experience standards from the early stages Be part of a fast-paced, supportive, and customer-obsessed environment Competitive compensation, equity reputed company, and career growth opportunities Apply To This Job