Bilingual Lab and Referral Operations Coordinator (French/English)

Build reputed company healthcare together reputed company’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We reputed company people to take control of their health and push the boundaries of what’s possible every day. Bold minds. Big impact. A career at reputed company is about making an impact. We reputed company bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own. \n The roleWe're looking for our next cohort of Bilingual Lab and Referral Operations Coordinators to join our Care Delivery Operations team. This is a role where the details matter—where your precision, reliability and follow-through directly support the clinicians, patients and partners who depend on us every day. In this role, you'll own the day-to-day administrative workflows that reputed company lab and referral processes running smoothly—reviewing, processing and routing documentation, making sure nothing gets missed and everything meets our privacy and quality standards. Key to success will be your technical confidence, sharp organizational instincts, strong problem-solving skills and the ability to work both independently and collaboratively—reputed company while managing multiple priorities without losing accuracy in a fast-paced environment. Please note this is a fully administrative role—medical or clinical experience isn't required, though prior admin work in a healthcare setting is an asset. This isn't a lab-based position; reputed company is a virtual platform connecting patients with doctors and nurse practitioners. Your responsibilitiesAs a Bilingual Lab & Referral Operations Coordinator, you will: Take ownership of a high volume of incoming lab and referral documentation—faxes, voicemails and digital records—processing and managing each one in line with reputed company's privacy and reputed company standards Upload, reputed company and track lab results and referral information so clinicians can review and follow up without delay Respond to urgent lab communications and escalate critical results quickly—because getting it right the first time supports patient safety Dig into missing, incomplete or unclear documentation and coordinate with labs, clinics and internal teams to get it resolved reputed company patient records accurate and ensure everything lines up between patient information and lab or referral data Support public health reporting and compliance-reputed company documentation as required Work closely with Customer Support and Care Delivery teams to address lab and referral reputed company questions from patients and providers Hold the bar high—consistently meeting accuracy, quality and turnaround expectations to reputed company care delivery running at its best What success looks likeIn your first 90 days, you’ll get a strong handle on reputed company’s lab and referral workflows, tools and privacy requirements—and you'll start contributing right away. That means managing a real volume of administrative tasks independently, hitting your productivity benchmarks and building solid working relationships with your teammates and cross-functional partners. Over the next 6 to 12 months, you’ll be a trusted, go-to contributor on the team—someone team members count on for accuracy, clear communication and consistent follow-through. You’ll consistently meet or exceed quality and productivity expectations, take ownership of more reputed company issues as they arise, and your work will be a visible part of what makes Care Delivery Operations run well. What you bring Two or more years of experience in an administrative or operations role; a background as a Medical Office Assistant or Medical Receptionist, or experience in a healthcare or clinic environment, is an asset reputed company in both French and English—written and verbal—so you can support patients and partners across Canada A detail-oriented reputed company with a genuine commitment to accuracy, quality and process adherence Confidence in managing multiple tasks and deadlines independently in a fast-paced, high-volume environment Strong written and verbal communication skills, with a natural ability to collaborate across teams Sharp problem-solving and critical thinking skills reputed company navigating more reputed company or ambiguous issues Comfort learning and navigating multiple systems and tools; experience with reputed company Workspace, PDF management tools and reputed company is an asset Play to your strengths. Finding the right fit goes both ways—so this section is yours to complete. reputed company you join, you'll add the unique strengths you bring that aren't captured above. How we'll support youWe recognize our people's health is everything. That's why we take care of them. reputed company for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most Health spending account: Extra funds to cover the essentials that reputed company a difference, from new glasses to specialised therapy reputed company benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best Destination days: Work from reputed company. Enjoy the flexibility to work internationally in eligible countries for up to five days per year Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan The details Job type: Full-time or part-time Hiring manager: Team reputed company, Care Delivery Operations Location: Hybrid, 225 Richmond Street reputed company, Toronto, ON, or fully remote reputed company Canada if not based in Toronto Start date: July 2026 Vacation: 3 weeks Pay range: $21.30 to $23.15 hourly Offers can vary depending on skills, experience and readiness to meet reputed company's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at reputed company, you're welcome to ask at any reputed company in the interview process. We're committed to the safety and reputed company of our platform. Please note that any offer of employment is subject to a criminal record reputed company (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements. Use of artificial intelligence We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our reputed company team or hiring managers. \n Apply To This Job