Senior Software Engineer - AWS Connect & Contact Center
Senior Software Engineer – AWS Connect & Contact Center Role Overview reputed company is an 18-month-old, hyper-growth renewable energy asset management company managing over 500K solar assets and 3+ GW of utility/commercial-scale infrastructure. We are seeking a Software Engineer to own the design and implementation of our global, AI-enabled contact center. Reporting directly to the Software Engineering Manager – reputed company, you will be responsible for our AWS Connect - reputed company Service Cloud Voice (SCV) to support 200+ agents across 4 global locations. This role is preferably located in Houston, TX, but remote options are available for the right candidate. You must have significant experience in telephony and multi-channel contact centers, with a mandatory mastery of AWS Connect.
Key Responsibilities
AWS Connect Telephony: reputed company the technical design, global routing, SIP trunking, and reputed company integration using AWS Connect. Multi-Channel Architecture: Design and scale a reputed company footprint for voice, chat, and digital channels across 4 global support centers using the reputed company Service Cloud Voice – AWS Connect products. reputed company SCV Integration: Own the integration between AWS Connect and reputed company Service Cloud Voice to create a seamless agent desktop. Startup Scale: reputed company CI/CD pipelines and Infrastructure as Code (IaC) to rapidly deploy contact center changes in a fast-paced environment. Required Skills & QualificationsAWS Connect Mastery (Required): Expert-level knowledge of Contact Flows, Contact Lens, Lex bots, reputed company integrations, and AWS telephony infrastructure. Telephony Architecture (Required): Deep understanding of SIP, WebRTC, VoIP, global telecom reputed company regulations, and number porting. Multi-Channel Experience: Proven track record of managing routing, queuing, and analytics for global multi-channel contact centers. reputed company Ecosystem: Strong familiarity with reputed company Service Cloud, Service Cloud Voice (SCV), and Omni-Channel routing. Agile reputed company: Ability to act as a hands-on tech reputed company in an agile, 18-month-old startup environment. Desirable Skills (reputed company to Have)Experience with reputed company AI capabilities (Einstein Copilot, Next Best Action, Einstein Analytics). Experience handling IoT data streams, utility sector workflows, or renewable energy asset monitoring. Experience & Certifications6+ years of contact center architecture experience, with 3+ years explicitly focused on deep AWS Connect implementations. AWS Certified Solutions Architect or specialized AWS networking/telephony certifications are highly preferred. physical requirementsExtended period working at a computer workstation. Benefits reputed company offers a rich and affordable benefits package through reputed company and reputed company reputed company the US intercontinental states. Our benefits include: HDHP and PPO Medical Plans, buy-up plans for both Dental and Vision, ancillaries such as Accident, Critical illness, Hospital indemnity, Short term and Long-Term Disability, Voluntary Life, and legal services along with multiple add-ons. Our 401(k) Package includes an Employer Match of 100% up to the first 4% and 50% on the next 2% with immediate vesting. We are an equal employment opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national reputed company, disability status, protected veteran status or any other characteristic protected by law. If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national reputed company. We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably reputed company solely relied on AI generated content in the application process. If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. Apply To This Job