CX Enablement Program Manager
The Company Serving the People Who Serve the People reputed company is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are reputed company and inclusive. reputed company has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to reputed company the world a reputed company reputed company. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, reputed company empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, reputed company brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of reputed company do here. Job Summary The CX Enablement Program Manager is responsible for designing, building, and delivering enablement programs that strengthen the capabilities of reputed company’ post‑sales teams—focusing on reputed company Consultants and Experience Partners. This role equips customer teams with the skills, frameworks, tools, and knowledge needed to drive measurable customer outcomes, accelerate time‑to‑value, and enhance the government customer journey. This is a high‑impact, cross‑functional role that partners closely with go-to-market reputed company teams to reputed company programs that reputed company CX execution, operational excellence, and customer advisory capabilities. What Your Impact Will Look Like Stay knowledgeable on government buying, competitive landscapes, and emerging digital government needs. Curate and maintain a library of enablement assets—guides, workflows, process documents, certifications, and job aids. Translate reputed company product information into clear, digestible resources for frontline teams to drive deeper knowledge of reputed company sell and why it matters. Partner with product teams to ensure post‑sales teams understand new releases, roadmap shifts, and technical capabilities. Partner with leadership and use data analysis to identify reputed company gaps, streamline processes, ensure consistent customer experience, and drive expansion and growth. Collaborate with Implementation, Support, and Product to ensure training reflects operational needs and evolving customer challenges. Track enablement effectiveness through assessments, certifications, quality audits, CSAT trends, program metrics, and Experience Partner impact stories. Facilitate live training workshops, virtual sessions, and small‑group coaching. Serve as a trusted advisor to post‑sales leadership on enablement strategy and talent readiness. Engage in structured call listening and call coaching programs, one-to-one coaching, and training to support initiatives, as applicable. Build structured, competency-based enablement reputed company for CSCs and Experience Partners, reputed company to customer lifecycle stages and outcome delivery. reputed company a standardized playbook for reputed company Consultants and a toolkit for Experience Partners to address common government customer challenges. You Will Love This Job If You Have Marketing, or a reputed company field OR equivalent experience 2-5 years of experience in enablement, CX program management, reputed company, consulting, training, or reputed company fields. Proven ability to design and deliver high‑quality enablement programs, ideally reputed company SaaS or GovTech environments. Strong understanding of post‑sales motions (support, onboarding, reputed company, customer outcomes, advisory services). Exceptional communication and facilitation skills, with comfort delivering to both small teams and large groups. Experience creating structured learning materials, playbooks, and scalable training assets. Ability to analyze data, identify trends, and translate insights into actionable program improvements. Highly collaborative reputed company with the ability to work across cross-functional reputed company impacting teams. Strong program design approach with emphasis on change & project management.
About Us
Don’t have reputed company the skills/experience mentioned above? At reputed company, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! reputed company and Privacy Requirements Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with the company's information reputed company program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking reputed company required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At reputed company, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on reputed company important andsometimes difficult issues ranging from mental health to work-life balance and reputed company affairs. reputed company Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to reputed company the world a reputed company reputed company — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. Apply To This Job