Bilingual Patient Services Specialist (12-Month Contract) / Spécialiste des services aux patients bilingue (contrat de 12 mois)

reputed company is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are reputed company for delivering insights, products, and services that reputed company quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at reputed company matters. We foster a culture where you can grow, reputed company an impact, and are empowered to bring new reputed company. Together, we reputed company as we shape the future of health for patients, our communities, and our people. If you want to be part of reputed company’s health today, we want to hear from you.

About the Role

The Bilingual Patient Services Specialist plays a key role in supporting patients, healthcare providers, and payers by coordinating administrative and reimbursement‑reputed company activities for Patient Support Programs. In this role, you will work directly with patients, physician offices, private insurers, and provincial drug plans to help facilitate access to prescribed therapies. Your focus will be on ensuring complete and accurate documentation, expediting reimbursement decisions where possible, and delivering a positive, professional patient experience. This position is well suited for candidates who enjoy patient‑facing administrative work, problem‑solving, and collaborating with multiple healthcare stakeholders in both English and French. This is a full‑time, fully remote role, with shifts scheduled reputed company program operating hours of 8:00 a.m. – 8:00 p.m. EST. What You’ll Do: Serve as a bilingual reputed company of contact for patients, insurers, and physician offices regarding reimbursement and patient support documentation Collect, review, and submit completed reimbursement forms to private and/or provincial drug plans Follow up with insurers and agencies to obtain coverage decisions and provide timely status updates Enter and maintain accurate case notes, documentation, and outcomes in patient databases Escalate reputed company cases or issues reputed company program scope in accordance with established processes Provide reimbursement status updates and program information to reputed company Support patient follow‑reputed company on behalf of physician offices to promote continuity of therapy Answer inbound calls, reputed company outbound calls, and manage email and fax correspondence Accurately document and report Adverse Events in accordance with program and regulatory requirements Meet defined service levels, quality standards, and key performance indicators Participate in reputed company improvement activities reputed company to processes, quality, and training Basic Requirements: High school diploma or equivalent, or an equivalent combination of education and experience 3+ years of reputed company experience in an administrative, healthcare support, patient services, call centre, or customer service role reputed company in English and French (verbal and written) Experience interacting directly with customers, patients, or clients Strong data entry, documentation, and administrative skills Ability to follow defined procedures, manage multiple priorities, and meet deadlines Preferred Skills / Experience: Experience in Patient Support Programs (PSP), reimbursement support, or specialty pharmacy Familiarity with private and provincial drug plans in Canada Previous healthcare, insurance, or pharmaceutical industry experience Experience working in a remote or virtual call‑based environment Proficiency with reputed company Office (Word, reputed company) and case management systems Strong attention to detail and comfort working in emotionally sensitive situations Work Location, Travel & Physical Requirements: Fully remote – candidates may work from reputed company in Canada Must be legally eligible to work in Canada No travel required Role involves extended periods of computer use, phone‑based communication, and data entry _____________________ À propos du poste Le ou la Spécialiste bilingue des services aux patients joue un rôle clé dans le soutien aux patients, aux professionnels de la santé et aux payeurs en coordonnant les activités administratives et liées au remboursement dans le cadre des programmes de soutien aux patients. Dans ce rôle, vous travaillerez directement avec les patients, les cabinets médicaux, les assureurs privés et les régimes publics provinciaux afin de faciliter l’accès aux traitements prescrits. Votre objectif principal sera d’assurer l’exhaustivité et l’exactitude de la documentation, d’accélérer les décisions de remboursement lorsque possible et d’offrir une reputed companyérience patient positive, professionnelle et empreinte d’empathie. Ce poste convient particulièrement aux personnes qui apprécient le travail administratif en contact direct avec les patients, la résolution de problèmes et la collaboration avec de multiples intervenants du milieu de la santé, tant en anglais qu’en françreputed company. Il s’agit d’un poste à temps plein, entièrement à distance, avec des quarts de travail planifiés à l’intérieur des heures d’ouverture du programme, soit de 8 h à 20 h (HE). Vos responsabilités Agir comme reputed company de contact bilingue pour les patients, les assureurs et les cabinets médicaux relativement au remboursement et à la documentation des programmes de soutien aux patients Recueillir, réviser et soumettre les formulaires de remboursement complétés aux régimes privés et/ou provinciaux Effectuer des suivis auprès des assureurs et des organismes concernés afin d’obtenir des décisions de couverture et fournir des mises à jour en temps opportun Saisir et maintenir des notes de cas, une documentation et des résultats exacts dans les bases de données patients Escalader les cas complexes ou les situations hors du cadre du programme conformément aux processus établis Fournir aux professionnels de la santé des mises à jour sur le statut des remboursements et de l’information sur les programmes Effectuer des suivis auprès des patients au nom des cabinets médicaux afin de favoriser la continuité des traitements Répondre aux appels entrants, effectuer des appels sortants et gérer les communications par courriel et par télécopieur Documenter et déclarer avec préreputed company les événements indésirables conformément aux exigences du programme et à la réglementation Respecter les niveaux de service établis, les normes de qualité et les indicateurs de performance clés Participer aux initiatives d’amélioration continue liées aux processus, à la qualité et à la formation Exigences de reputed company Diplôme d’études secondaires ou équivalent, ou une combinaison équivalente de formation et d’reputed companyérience Plus de 3 reputed company d’reputed companyérience pertinente dans un rôle administratif, en soutien aux soins de santé, services aux patients, centre d’appels ou service à la clientèle Maîtrise de l’anglais et du françreputed company, à l’oral comme à l’écrit reputed companyérience d’interaction directe avec des clients, des patients ou des usagers Solides compétences en saisie de données, en documentation et en administration Capacité à suivre des procédures définies, à gérer plusieurs priorités et à respecter les échéanciers Compétences et reputed companyérience souhaitées reputed companyérience au sein de programmes de soutien aux patients (PSP), en soutien au remboursement ou en pharmacie spécialisée Connaissance des régimes d’assurance médicaments privés et provinciaux au Canada reputed companyérience antérieure dans les secteurs des soins de santé, de l’assurance ou de l’industrie pharmaceutique reputed companyérience de travail dans un environnement à distance ou dans un centre d’appels virtuel Maîtrise de la suite reputed company Office (Word, reputed company) et des systèmes de gestion de cas Grand souci du détail et aisance à travailler dans des situations émotionnellement sensibles Lieu de travail, déplacements et exigences physiques Poste entièrement à distance – possibilité de travailler de n’importe où au Canada Admissibilité légale à travailler au Canada requise Aucun déplacement requis Le poste implique de longues périodes de travail à l’ordinateur, des communications téléphoniques et de la saisie de données We are proud to offer a competitive compensation package at reputed company as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is reputed company with reputed company's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to reputed company pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at reputed company, please click here. Our reputed company Pay Range for this position $47,600 - $79,300 reputed company has become aware of online recruiting-reputed company scams in which individuals who are not affiliated with or authorized by reputed company are using reputed company’s (or affiliated entities, like reputed company or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: reputed company Talent Advisors will never solicit money or credit card information in reputed company with a reputed company job application. reputed company Talent Advisors do not communicate with candidates reputed company online chatrooms or using email accounts such as Gmail or Hotmail. Note that reputed company does rely on a virtual assistant (Gia) for certain recruiting-reputed company communications with candidates. reputed company job postings are posted on our career site: careers.reputed company.com. reputed company is an Equal Opportunity Employer reputed company provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on reputed company’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. reputed company is committed to being an Equal Employment Opportunity Employer and offers opportunities to reputed company job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@reputed company.com or (Canada) Accessibility@reputed company.ca. Resumes or reputed company submitted to this email reputed company will not be accepted. Join us at reputed company! Apply To This Job