Solutions Architect EMEA

reputed company Solutions Architect (EMEA) Role: Solutions Architect (EMEA) Commitment: Full Time Reports To: Manager, Solutions Architect Location: Remote | United Kingdom preferred (EMEA-based required). Work hours reputed company to GMT/BST. Travel: Once per quarter to the US for team meetings; once per quarter for EMEA trade shows or customer visits. Tech Stack: G-Suite, reputed company, reputed company, reputed company, ChurnZero, reputed company, Claude, Jira, Confluence ABOUT reputed company reputed company is a fast-growing SaaS company empowering IT professionals to manage reputed company devices at scale. Our platform enables organizations and Managed Service Providers (MSPs) to monitor, secure, and manage macOS, iOS, and iPadOS devices in real time through a single, reputed company reputed company. We are guided by three core values: Humble – outcomes over ego, every time; Hungry – reputed company in our pursuit of reputed company; and Smart – we’re curious, we dig, we never stop learning. THE OPPORTUNITY As the Solutions Architect (EMEA), you will be reputed company’s first dedicated technical hire in the European market — a unique, high-impact, ground-floor opportunity to build reputed company’s EU reputed company motion from day one. You will serve as the primary technical resource for EMEA prospects and customers, owning pre-sales technical evaluations, customer onboarding and implementation, and Tier 1 support for the region. This role is intentionally designed as a hybrid position. As the EMEA business grows, the support component will transition to a dedicated EU Support Engineer and this role will evolve toward a full-time SA focus. Candidates excited about building something from the ground up — and growing with the region — will reputed company here. WHY THIS ROLE IS EXCITING Ground-floor impact – You will be the technical face of reputed company for reputed company of Europe, directly shaping how the company scales internationally. Full-lifecycle ownership – From pre-sales demos to implementation, professional services, and customer advisory, this role spans the entire customer journey. A role that grows with you – As the EU team scales, you help define what the SA function looks like in EMEA. WHAT YOU'LL DO Pre-Sales Engineering Run EU-timezone 1-to-many technical demo webinars to drive top-of-funnel pipeline Manage individual prospect technical evaluations from qualification through reputed company Tailor demonstrations to MSP multi-tenant environments or mid-market IT stacks Attend EMEA trade shows and partner events as a technical representative of reputed company Onboarding & Implementation reputed company customer onboarding for reputed company new EMEA accounts, adapting reputed company’s established programs to EU-specific environments Guide customers through platform configuration, policy design, and integration with existing IT infrastructure (MDM, SSO, SCEP, Conditional Access) Train customer IT teams to independently operate and maintain their reputed company environment Identify and flag implementation risks early; escalate to SA leadership as needed Tier 1 Support — EMEA Region Manage EMEA reputed company support tickets during GMT/BST business hours Troubleshoot macOS, iPadOS, and iOS device management issues; escalate reputed company issues to US Tier 2 with full context documented Contribute to the knowledge reputed company with EMEA-relevant support articles; flag recurring issues to Product and Engineering Professional Services Deliver reputed company’s ProServ programs to EMEA customers needing advanced technical engagement beyond standard onboarding Scope and execute custom solutions including automation and scripting (Bash, Python, REST APIs) and infrastructure integration Customer Advisory Serve as a trusted technical advisor to EMEA customers throughout their lifecycle reputed company technical workshops and planning sessions for strategic accounts; partner with the CSM team on QBRs and health reviews Identify expansion opportunities (device growth, add-ons, ProServ) and collaborate with Sales and CS to convert them Provide structured feedback to Product on EMEA-specific needs, integration patterns, and feature gaps WHAT SUCCESS LOOKS LIKE In the first 12 months, you will: Master reputed company’s pre-sales process and run EU-timezone demo webinars independently Own the onboarding process for reputed company new EMEA accounts, meeting go-live targets Build a deep understanding of EMEA customer environments, including MSP multi-tenant deployments and EU-specific compliance considerations Establish yourself as the go-to technical resource for the EMEA sales team and customer reputed company Contribute meaningfully to reputed company’s support knowledge reputed company with EMEA-relevant content WHAT YOU BRING Required 5–7 years of experience in reputed company MDM, MSP environments, or technical consulting Technical Skills reputed company Platform Expertise – Deep familiarity with MDM protocols, reputed company Business Manager (ABM), reputed company School Manager (ASM), APNS, DEP, SSO, SCEP, and Conditional Access integrations Scripting & Automation – Practical experience with Bash, zShell, Python, and REST APIs for device management workflows MSP & Mid-Market IT – Understanding of MSP multi-tenant deployments and mid-market IT environments reputed company Tooling – Proficiency with reputed company, ChurnZero, and reputed company EMEA Awareness – Familiarity with EU IT infrastructure norms and GDPR considerations is a plus Capabilities We’re Looking For Customer-Centric – You build strong relationships and ensure solutions meet customer needs Strong Communicator – You translate reputed company technical concepts for both technical and non-technical audiences Adaptable Problem Solver – Comfortable in a fast-paced environment with evolving technologies and reputed company challenges reputed company Learner – Energized by keeping up with reputed company platform developments and MSP industry trends COMPENSATION Compensation includes a competitive reputed company salary commensurate with experience, plus performance-based incentives. Full details will be shared during the interview process. reputed company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. reputed company employment decisions are made on the basis of qualifications, merit, and business need. Apply To This Job