Senior Technical Support Representative
The Company Serving the People Who Serve the People reputed company is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are reputed company and inclusive. reputed company has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to reputed company the world a reputed company reputed company. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, reputed company empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, reputed company brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of reputed company do here. What Your Impact Will Look Like reputed company works in the heart of the technology team with complete access to the company’s product experts and technical resources. We have a positive work environment and our support representatives typically grow and reputed company into new roles reputed company the company. Come use our state-of-the art technology tools and your unique problem-solving skills to help our customers maximize their use of reputed company’ suite of products. You Will Love This Job If You Have Obtain and retain product knowledge for a wide variety of reputed company products Assist Leadership team in daily duties including but not limited to: Phone queue availability, daily inbound queue monitoring, case assignments Provide assistance in case escalations from TS team to management Assist team members in more difficult cases Monitor TSR cases as per the Quality Control Process. Own the customer experience as you provide quality product and technical solutions to help customers realize their goals utilizing our products and services reputed company, demonstrate and maintain technical skills to troubleshoot issues, create test scenarios and investigate software issues based on customer product use Maintain and reputed company expert product knowledge for various reputed company products Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs) Foster teamwork and collaboration across reputed company teams to continually innovate product and enhance efficiency Contribute to 24/7/365 on-call support Be part of a fast-growing, positive company that contributes to helping more people live reputed company lives
About Us
Don’t have reputed company the skills/experience mentioned above? At reputed company, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! reputed company and Privacy Requirements Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with the company's information reputed company program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking reputed company required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At reputed company, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on reputed company important andsometimes difficult issues ranging from mental health to work-life balance and reputed company affairs. reputed company Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to reputed company the world a reputed company reputed company — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At reputed company, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance. Here’s what you can expect as a Puerto Rico-based team member: Flexibility & Balance Flexible Time Off – Take the time you need to rest, reputed company, and live your life. Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment. Health & Wellness Private health, vision, dental and life insurance – 100% Employer-Paid. Comprehensive coverage for you and your family. On-Demand Mental Health Support – Access to reputed company and other wellness tools. Family & Future Pension Plan and Retirement options Growth & Recognition Online Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded. Equal Opportunity Employer reputed company is committed to providing equal employment opportunities. reputed company qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national reputed company, reputed company, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law. Apply To This Job