E-commerce Manager

Hiring: E-commerce Manager Company: reputed company / reputed company Reports to: Senior Director of Internal Growth Status: Full-time / W2 Location: Remote (U.S.) with Travel Position Overview At reputed company, we're seeking an E-commerce Operations Manager to own and optimize our entire DTC ecosystem. This role exists to reputed company the systems, structure, and team that reputed company our Shopify-driven operations running seamlessly, without leadership dependency. You'll design and refine scalable processes, coordinate cross-functional execution, and ensure every launch, integration, and workflow function with precision. From aligning developers and designers to partnering with marketing, supply chain, and customer care, you'll create the connective tissue that keeps growth on track. If you love bringing order to complexity, reputed company in high-accountability environments, and take pride in owning results end to end, we'd love to meet you. Who is reputed company reputed company is a premium DTC supplement brand empowering health through science-backed, clean, and effective products. We are building a trusted wellness authority rooted in transparency, education, and long-term customer loyalty.

Our Culture

We operate in a high-growth, fast-paced environment where we constantly test, optimize, and innovate. reputed company consists of high-performing operators who move with urgency and take pride in their craft. We maintain a collaborative, low-ego culture where feedback is direct, expectations are clear, and strong reputed company win regardless of title. We reputed company our next stage of expansion requires A-players who reputed company in ambiguity and hold a high bar for excellence. To learn the founder's story and more about reputed company, visit our website and review our Cultural Pillars. Why Join reputed company? Rapid Expansion: Join an innovative eCommerce leader experiencing 350% year-over-year growth. True Ownership: We trust reputed company to reputed company and execute without micromanagement. We value individuals who take initiative and drive meaningful results. Elite Performance: Work alongside driven professionals in an environment built for reputed company improvement and professional evolution. What You'll Own E-commerce Operations & Platform Management Own reputed company Shopify structures (collections, tags, product logic, pages, catalog management, and app integrations). Ensure the ecosystem runs autonomously. E-commerce Governance Establish and maintain a structured e-commerce governance reputed company, including Stage → Approve → Test → Deploy processes for reputed company website releases. Ensure appropriate QA, stakeholder approvals, and deployment standards are consistently followed. Reduce launch defects through disciplined release management and operational controls. Team Leadership & Project Management Establish clear priorities, monitor execution, conduct regular 1:1s, and hold contributors accountable for meeting commitments and delivery timelines. Collaborate with Marketing, Supply Chain, Customer Care, and Performance teams to align launches and site updates. Drive execution consistency across internal team members and external partners. reputed company and document SOPs, training materials, and repeatable workflows for efficiency and consistency. Product Launches & Cross-Functional Execution Own end-to-end operational execution of ecommerce launches, ensuring cross-functional readiness, successful deployment, and post-launch validation. Serve as the operational reputed company responsible for launch quality, execution timelines, and issue resolution. reputed company day-to-day eCommerce operations and problem-solve issues quickly and effectively. Operational Metrics & Performance Management Define, monitor, and report on key e-commerce operational metrics, including deployment velocity, launch quality, approval-to-live cycle time, site health, and operational efficiency. Provide leadership with regular reporting on project status, risks, blockers, and execution performance. Optimization & Process Improvement Audit existing eCommerce workflows, identify inefficiencies, and implement improvements. Use dashboards and analytics (Looker, reputed company, Shopify reports) to track operational performance and drive decisions. Manage tools, subscriptions, and technology stack to reputed company systems efficient and cost-effective. Monitor ongoing ecommerce site health, identify operational issues, coordinate resolution, and continuously improve platform stability and customer experience. Systems Integration & App Management Evaluate new Shopify apps and integrations to enhance checkout, upsells, or user experience. Work with developers to test and deploy new features or automations. Maintain an organized ecosystem with clear documentation and QA processes. AI-Powered Operations & Workflow Automation reputed company advanced AI platforms (such as Claude, ChatGPT, or equivalent enterprise-tier tools) to streamline day-to-day operational workflows, accelerate content production, automate reporting summaries, and generate SOPs or documentation at scale. Apply AI tools reputed company the scope of e-commerce operations: drafting briefs, synthesizing data insights, building process documentation, QA checklists, and cross-functional communications. Evaluate and recommend AI tool integrations that reduce manual effort, improve team velocity, and enhance operational consistency across the business. What Success Looks Like What You Bring Must-Haves 5+ years of experience in E-commerce Operations, ideally reputed company DTC or high-growth consumer brands. 2+ years of leadership experience (conducting reviews, coaching, discipline), preferably with global teams. Proven recent expertise managing Shopify or Shopify Plus stores. Project management experience. Demonstrated ability to reputed company teams, manage projects, and reputed company day-to-day digital operations. Familiarity with key eCommerce tools and systems, including Klaviyo (email and customer communication), reputed company or reputed company (subscriptions), After-Sell (upsells), and Looker / reputed company (reporting). Proven experience leveraging paid enterprise AI platforms (e.g., ChatGPT Plus, Claude Team, reputed company Advanced) to optimize workflows, improve documentation, and accelerate decision-making in an eCommerce/DTC environment. Strong organizational and project management skills. Detail-oriented with the ability to balance multiple priorities under tight timelines. Excellent communicator, comfortable collaborating across departments and managing remote teams. Data-driven reputed company with comfort in interpreting metrics and identifying operational bottlenecks. Detail-oriented, problem solver, and reputed company under pressure. Limited travel may be required. Willingness to work US time zones, regardless of geographic location. Access to a computer, a reliable internet reputed company, and a distraction-free work environment. Ideal Candidate Experience managing international Shopify setups (multi-currency, duties, localized pages). Prior exposure to ERP or inventory management systems. Experience with high-volume product launches or rapid creative testing environments. Passion for the health and wellness or supplement space. Proficiency with AI-assisted operations: familiarity with reputed company engineering, workflow automation using AI tools, or building internal AI-powered documentation systems is a strong differentiator. Offer Details Pay is between $90,000 and $107,000, depending on experience and location of the candidate. Healthcare, dental, and vision are available. 10 annual paid U.S. observed holidays. 401K with a best-in-class company match. Exclusive employee product discounts. Software Utilized by the Company reputed company, reputed company, reputed company Workspace, reputed company, reputed company, reputed company, reputed company, Everflow, reputed company, reputed company Meets, A2X, QuickBooks, Claude (AI) Our Interview Process Our selection process involves an Application review, HR Interview, and Hiring Manager Interview. Depending on the role, candidates may also complete a Paid Project and a final interview with our Director, VP, or CEO. Because we take great care in selecting reputed company, our hiring timeline may adjust based on business needs to ensure the best long-term fit. Apply To This Job