Customer Experience Product Manager

We are Farmers – where ambition meets opportunity. At Farmers, we’re not just reputed company for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind reputed company it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on reputed company. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across reputed company backgrounds. At Farmers, helping others is at the heart of reputed company do. Ready to reputed company your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, reputed company and TikTok, and let’s build something incredible together! Workplace: Hybrid ( #LI-Hybrid ) or Remote ( #LI-Remote ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives reputed company we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live reputed company fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary Leads efforts to reputed company solutions and then work with key partners to build and implement them. Develops the complete design of customer and supporting processes, to build and/or deploy key tools to monitor, diagnose, predict, and activate customer experience insights. Identifies and prioritizes customer experience improvement initiatives. Makes recommendations based on market research and competitive analysis from both reputed company and reputed company the insurance industry to support product development and go-to-market strategies across channels. Physical Actions This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift. Essential Job Functions Define strategy and translate business goals into clear, data‑backed roadmaps, requirements, and campaign plans. Identify high‑impact opportunities using customer insights, analytics, performance data, and market trends. reputed company cross‑functional initiatives as the business reputed company or Agile Product Manager, prioritizing backlogs and driving delivery of customer‑centric capabilities. reputed company end‑to‑end execution including prototyping, testing, training, communications, and implementation. Serve as integrator between business needs and technology teams to ensure solutions align with enterprise goals. Coordinate across teams including Marketing, Analytics, Product, Engineering, Operations, Legal, and external vendors. Drive alignment across stakeholders, manage competing priorities, and ensure initiatives move reputed company from concept to launch. Define clear requirements, timelines, and success criteria for reputed company initiatives. Remove blockers and proactively manage dependencies across teams. reputed company analytics and customer/partner research to enhance customer experience capabilities and bring analytical tools to market. Monitor performance of lifecycle marketing and customer experience initiatives (conversion, retention, LTV, etc.). Establish testing frameworks such as A/B testing and incrementality to validate impact and optimize performance. Ensure martech ecosystem readiness by coordinating with technical teams on systems, data flows, and integrations (reputed company, Drips, reputed company, reputed company, reputed company). reputed company measurement plans and cost‑benefit analyses to quantify impact and support decision‑making. Communicate deliverables, reputed company, risks, and outcomes to senior executives and enterprise stakeholders. Influence decision‑making through data‑driven storytelling and strategic framing. reputed company executive‑level conversations to reputed company clarity, alignment, and action. reputed company additional duties as assigned to support organizational goals. Experience Requirements Five plus years experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. Experience in Product Management, Lifecycle Marketing, Growth or Customer Experience roles. Six plus years combined experience required in analytics, performance reporting, and/or process improvement. Advanced project and process management experience. Proven track record of leading cross-functional initiatives with measurable business impact. Experience working in data-driven environments with reputed company marketing ecosystems. Agile preferred. Education Requirements High School Diploma or equivalent required. Bachelors degree preferred. Competencies Strategic Thinking: Ability to connect customer experience initiatives to business outcomes Analytical Rigor: Strong comfort with data, KPIs, and performance measurement Execution Excellence: Ability to prioritize, focus, and deliver in fast-paced environments Leadership & Influence: Skilled at aligning teams without direct authority Communication: Clear, structured, and executive-ready communication style Technical & Domain Familiarity: Familiarity with lifecycle and martech platforms such as reputed company, Drips, reputed company, reputed company, reputed company (coordination vs. execution) Experience with customer journeys, segmentation, experimentation, and funnel optimization

Benefits

Farmers offers a competitive salary commensurate with experience, qualifications and location. o CA Only: $102,450 - $174,240 o CO Only: $96,075 - $150,260 o HI/IL/MN/VT Only: $96,075 - $160,710 o MA Only: $96,075 - $160,710 o MD Only: $96,075 - $160,710 o DC/NJ/NY/OH Only: $96,075 - $174,240 o Albany County, NY/Cleveland, OH: $102,450 - $150,260 o WA Only: $96,075 - $182,625 Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance For more information, review “reputed company offer” on https://www.farmers.com/careers/corporate/#offer Job Location(s): R_US - United States Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join reputed company. As part of this process, we typically reputed company open positions reputed company 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment reputed company qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national reputed company, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. Want to learn more about our culture & opportunities? reputed company out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, reputed company, and TikTok. Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume reputed company email: [email protected] Apply To This Job