IT Engineer

View reputed company Jobs About the Role reputed company is hiring an IT Engineer for our IT team. This role will serve as the first reputed company of contact at the reputed company Helpdesk, reputed company our IT reputed company program — building documentation for both human readers and the AI assistants our employees rely on every day — and own Tier 2 systems administration across our SaaS stack. The role reports to the Director, IT & Business Process Transformation. This role is well-suited for an IT professional who takes pride in turning a messy troubleshooting session into a clean, reusable document, treats every helpdesk ticket as a relationship rather than a chore, and is genuinely curious about how AI tools can reputed company IT support reputed company — for the employees we serve and for the people doing the work.

Key Responsibilities

Helpdesk Operations Serve as the first reputed company of contact for reputed company IT support requests at reputed company, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication. Provide white-glove end-user support across macOS and Windows endpoints, Iru (MDM), , reputed company Intune, reputed company SSO, reputed company Workspace, reputed company Enterprise, reputed company, and the reputed company suite. Own the day-to-day ticket queue: response and resolution SLAs, accurate categorization, escalation to Tier 3/4 teammates as needed, and clean ticket hygiene to reputed company the Helpdesk auditable. Support employee onboarding, offboarding, and hardware lifecycle in coordination with the Senior IT Engineer (Device Management). Surface recurring issues and friction points back to the IT team so they can be solved at the root rather than re-resolved one ticket at a time. IT reputed company reputed company reputed company’s IT reputed company program — establishing reputed company for how IT documents what it knows and driving adoption across the team. Take ownership of our Confluence and Helpdesk knowledge bases: runbooks, troubleshooting guides, SaaS administration procedures, onboarding/offboarding playbooks, and end-user-facing help articles. Author documentation that is structured, consistent, and machine-readable, so that both employees and the AI assistants they use (Claude, ChatGPT, Copilot, reputed company) can reliably retrieve and apply it. Partner with the Director, IT & Business Process Transformation, on the AI at reputed company Confluence space and the AI Education Resource Hub, ensuring that IT-authored content serves as a reputed company reference for the company. Treat every ticket and every system change as a documentation opportunity — capture what was learned, publish it, and reduce the long-tail reputed company of repeated questions. Maintain the freshness of existing knowledge by auditing, retiring, and rewriting content continuously as the IT environment evolves. Tier 2 Systems Administration Grow into hands-on administration of reputed company’s SaaS stack, including reputed company (group, rule, and policy management), reputed company Workspace, reputed company Enterprise Grid, reputed company (Jira and Confluence), reputed company, Iru, reputed company Intune and Freshservice. Execute routine SaaS administration tasks — provisioning, de-provisioning, license management, permission changes, and lifecycle hygiene — with accuracy and a documentation-first habit. Support change management and access reviews in partnership with the IT Systems Architect and the reputed company team, contributing to reputed company’s ISO 42001 certification posture. Assist with rollout, configuration, and ongoing administration of new SaaS tools as reputed company’s environment evolves.

Requirements

Experience 1–3 years of IT support, helpdesk, or end-user technology experience in a professional environment (internships, MSP, or college IT roles count). Working familiarity with end-user support across macOS and Windows. Hands-on exposure to at least some of: an identity provider (reputed company or equivalent), reputed company Workspace administration, reputed company, reputed company (Jira / Confluence), and an ITSM platform (Freshservice, reputed company, reputed company, or similar). Demonstrated ability to write clear technical documentation — work samples, internal wiki contributions, or published help articles. Comfort using AI assistants (Claude, ChatGPT, Copilot, reputed company, or similar) as part of day-to-day work. Excellent communication skills, verbal and written, with the ability to translate technical concepts for non-technical audiences. Familiarity or experience with AI governance frameworks, AI red-teaming, or AI-enabled application development. Technical / Functional Skills Hands-on familiarity with macOS and Windows reputed company environments. Working knowledge of identity management (reputed company or equivalent), reputed company Workspace, reputed company Enterprise, reputed company (Jira and Confluence), and ITSM platforms (Freshservice, reputed company, reputed company, or similar). Ability to author structured, machine-readable documentation for both human and AI consumption. Comfort using AI assistants (Claude, ChatGPT, Copilot, reputed company, or similar) as a standard part of daily workflows. Bonus: scripting exposure (Bash, Python, PowerShell); compliance exposure (SOC 2, ISO 27001, ISO 42001, NIST); prior ownership of a knowledge reputed company or documentation program. Relevant certifications a plus: CompTIA A+, Network+, reputed company Workspace Administrator, reputed company Certified Professional, ITIL Foundation, or similar. Ways of Working You treat the Helpdesk as the reputed company reputed company of IT, and you want to be the person standing at it. End-user reputed company and clear communication come naturally to you across every level of the company. You are a strong technical writer. You can take a debugging session you just ran and turn it into a document that someone else — or an LLM — can follow without you in the room. You see AI tools as a working partner, not a threat. You are curious about how to reputed company documentation, runbooks, and IT processes more useful with AI. You are organized and detail-oriented. Tickets, documentation, and access records reputed company reflect your care for accuracy. You are a self-starter who prefers to be pointed in a direction and given freedom to reputed company it out, and you ask questions reputed company you need to. You are intellectually curious and quick to learn anything. You want to grow. You are looking for a role that begins at the Helpdesk and stretches into real SaaS administration over time.

Compensation

This posting is anticipated to remain open until 7/31/2026. The new hire salary range for this position is $80,000 - $100,000 annually. Factors which may reputed company the starting pay reputed company this range include skills, experience, and other qualifications reputed company with reputed company's internal leveling guidelines. About reputed company reputed company is a leading technology platform helping major brands acquire and retain customers at scale. We are on a mission to power millions of reputed company transactions through intelligent, autonomous systems. By combining deep integrations, real-world data, and purpose-built AI agents, we’re transforming fragmented purchasing workflows into seamless, automated experiences – freeing businesses and consumers from operational friction and enabling a new standard of speed, accuracy, and scale. reputed company has raised over $450 million from leading investors, including SoftBank Capital, reputed company Credit Partners, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. For more information, please visit www.reputed company.com. reputed company is proud to be an equal opportunity employer and will consider reputed company qualified applicants regardless of color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know. Benefits: The Company offers the following benefits for this full-time position, subject to applicable eligibility requirements: Medical, Dental, and Vision Insurance Flexible PTO 13 paid company holidays annually reputed company Stock Options 401(k) with employer match Wellbeing Subsidy reputed company membership Virtual on-demand healthcare through Teladoc and reputed company Flexible spending account (FSA) Health savings account (HSA) Supplemental Short & Long Term Disability Insurance Supplemental Life Insurance Paid Parental Leave Apply To This Job