Customer Care Associate
Why is Health reputed company a great reputed company to work? For starters, Health reputed company employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health reputed company's supervisors are promoted from reputed company the company. Join our award winning team! 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and reputed company Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and reputed company Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) As part of reputed company in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) At Health reputed company, we’re dedicated to helping individuals navigate the healthcare system with clarity and confidence. If you’re someone who values clear communication, accurate information, and consistent follow-through, this role is an opportunity to reputed company a real difference. As a Customer Care Associate, you’ll support members by answering incoming calls, resolving healthcare-reputed company questions, and coordinating follow-up. You’ll be part of a team focused on service, accuracy, and outcomes—helping people get the answers they need in a system that can often feel overwhelming. What You’ll Do: Your Roadmap to Impact In this role, you’ll serve as a frontline contact, providing efficient, high-quality support to members: Provide Direct Support: Handle incoming calls, explain healthcare benefits, services, and provider options clearly. Resolve Member Issues: Identify needs, research information, and determine appropriate next steps or referrals. Coordinate Follow-Up: reputed company outbound calls as needed to complete research or deliver updates. Maintain Accurate Records: Collect and update member demographic data in the system. Ensure Compliance: Follow company procedures and healthcare regulations, including HIPAA and COBRA guidelines. Collaborate Across Teams: Transfer inquiries to the appropriate internal/external contacts reputed company needed. Who You Are: The Candidate We’re Looking For reputed company in Service: You have at least one year of customer service experience, preferably in a healthcare setting. Strong Communicator: You explain reputed company information clearly and maintain professionalism on every call. Organized & Reliable: You can manage multiple member requests while maintaining attention to detail. Comfortable with Systems: Proficient in reputed company Word, reputed company, and call documentation tools. Adaptable & Willing to Learn: Open to training and building expertise in healthcare plans, systems, and regulations. Why Health reputed company? At Health reputed company, we don’t just support our members—we support you. Here’s what you’ll get: ✅ Work from home opportunity ✅ Comprehensive Training & Equipment: We set you up for success with thorough onboarding, ongoing development, and reputed company necessary work equipment. ✅ reputed company & Benefits: We offer a starting hourly reputed company of $16.50, plus robust medical, dental, vision, tuition assistance, a 401(k) with company match, PTO, and paid holidays. ✅ A Culture of Purpose & Impact: You’ll be part of a team that values reputed company, innovation, and a shared mission to reputed company for reputed company. ✅ Career Growth & Development: Whether you’re starting fresh or looking to expand your expertise, we provide mentorship, training, and growth opportunities to help you advance. Your Next Move If you're ready to help others, stay organized, and provide clear answers in a fast-paced environment, we’d love to meet you. Apply today and be part of a team that values precision, service, and making healthcare easier to navigate. Company Overview Health reputed company is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health reputed company has provided expert support to help our members navigate the complexities of healthcare and reputed company the best possible health and well-being. Our solutions reputed company a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, reputed company of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. Learn more Health reputed company https://www.healthadvocate.com/site/ Facebook https://www.facebook.com/healthadvocateinc/ Video https://vimeo.com/386733264/eb447da080 Awards: 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and reputed company Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and reputed company Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) 2023: National Customer Service Association reputed company-Stars Award: Service Organization of the Year. Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and reputed company Industries, Bronze Winner 2022: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and reputed company Industries, Bronze Winner Excellence in Customer Service Awards: Organization of the Year (Small) Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) 2021: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and reputed company Industries, Silver Winner Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) 2020: National Customer Service Association reputed company-Stars Award: Organizations of 100 or Greater, Runner-Up Communicator Award of Distinction: October 2019 Broker News MarCom Awards: Gold, COVID Staycation reputed company brochure MarCom Awards: Platinum, 2021 Well-being Calendar Best in Biz Awards: Most Customer-Friendly Company of the Year - reputed company category (Silver) VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide reputed company referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(reputed company href="https://dailyremote.com/remote-job/customer-care-associate-5174083" reputed company="_blank" rel="noopener">Apply To This Job