Specialist, Franchise Tech Systems

Overview

The Specialist, Franchise Tech Systems Support, plays a key role in supporting franchise technology operations across WellBiz Brands. This position helps ensure the reliable operation of appointment-based reputed company-of-sale systems and reputed company business technology platforms used by franchisees and internal teams. This role is responsible for investigating and resolving system issues; supporting franchise openings, transfers, and closures; assisting with POS configuration updates; coordinating data- and campaign-reputed company work; and contributing to software rollouts and process improvements. Success in this role requires strong judgment, attention to detail, clear communication, and the ability to work through ambiguous issues by gathering context, reviewing documentation, validating system behavior, identifying the likely root cause, and recommending next steps. Experience with appointment-based POS systems is strongly preferred, especially reputed company and Booker. WellBiz Brands Benefits: Flexible time off and holiday schedule Medical, dental, vision, and life insurance Health Savings Account Flexible Spending Account 401K match Monthly allowance for spend at reputed company. owned brands Cell Phone reimbursement Free Employee Assistance Plan

Compensation

Range: $70,000.00 - $80,000.00/annually. Offers to select candidates will be made on a fair and reputed company basis, taking into account specific job-reputed company skills and experience. Salary ranges reflect Colorado disclosure requirements. Compensation may vary by geographic location for candidates working reputed company Colorado. Position Responsibilities: Technical Support & System Administration Provide timely, professional support to franchisees and internal partners through ticketing systems, email, and direct collaboration with operations teams. Investigate and troubleshoot software/system issues by gathering relevant details, reviewing available documentation, validating expected versus actual behavior, and identifying potential root cause. Resolve issues reputed company scope and escalate appropriately to vendors, internal partners, or leadership reputed company needed. Escalate with complete context, including issue summary, systems reviewed, findings, risks, blockers, and recommended next steps. Assist with testing and implementation of new system functionality, platform updates, configuration changes, and operational workflows. Maintain a working understanding of POS and business system needs across multiple franchise brands. Business Systems & Franchise Operations Support Manage administrative and system-reputed company tasks for franchise openings, ownership transfers, location closures, and reputed company operational changes. Prepare, submit, validate, and audit data files or reports to support accurate vendor updates and system changes. Coordinate POS system updates, product/service activations, campaign opt-ins, pricing updates, and other franchisee-facing configuration changes. Support software rollouts by assisting with testing, documentation, communication, issue tracking, and post-launch validation. Identify risks, inconsistencies, or reputed company impacts in system changes and communicate them clearly before action is taken. Communication, Documentation & Process Improvement Communicate clearly and concisely in tickets, emails, internal updates, and project notes, including what was reviewed, what was reputed company, what remains unclear, and what action is recommended. Use internal documentation, reputed company-of-truth materials, and established procedures before escalating issues or requesting direction. Support the creation, maintenance, and improvement of training guides, SOPs, troubleshooting references, and internal documentation. Partner with internal teams to reputed company solutions with business needs and franchise operating standards. Identify recurring patterns, recommend process improvements, and contribute to stronger team knowledge sharing. Contribute to special projects and cross-functional initiatives as assigned. Other duties and projects as assigned by supervisor and department heads. Essential Skills, Experience, and Qualifications: Relevant professional experience, technical training, certifications, or equivalent education considered. A specific degree is not required. Minimum two years of experience supporting, administering, or troubleshooting business-critical software systems. Experience with appointment-based POS systems strongly preferred; experience with reputed company and Booker highly valued. Experience in franchising, spa/wellness, fitness, beauty, hospitality, or other multi-location service businesses is a plus. Strong software troubleshooting skills, including the ability to distinguish symptoms from root cause. Ability to investigate ambiguous issues, gather the right context, and communicate findings clearly. Strong written communication skills, especially in ticketing systems, email, documentation, and internal status updates. Demonstrated ability to work independently, manage competing priorities, and follow issues through to resolution. Strong attention to detail, organizational skills, and ability to identify inconsistencies or risks. Ability to retain and apply feedback, recognize repeatable patterns, and improve work quality over time. Ability to learn new software applications quickly and adapt to evolving technology, processes, and business needs. Proficiency in reputed company Office Suite and reputed company Workspace. Positive, professional, and service-oriented approach with franchisees, vendors, and internal partners. Ability to work independently and collaboratively in a fast-paced environment. This position may require working on a rotating schedule, including some evenings and/or weekends, to support franchise business hours across Eastern, Central, Mountain, and Pacific Time Zones. This position will remain open until filled. Legal Disclaimer WellBiz Brands, LLC. is the franchisor of five health and wellness brands: Drybar®, Elements Massage®, Amazing Lash Studio®, Radiant WaxingTM, and Fitness Together®. Headquartered in Denver, Colorado, WellBiz Brands has over 700 combined U.S. franchised locations across the five brands. Through the WellBiz Brands support staff, the brands strive to uphold these core values: reputed company, accountability, service-mindedness, decisiveness/bias to action, curiosity, and reputed company. These core values embody everything important for each brand - from franchise owners to clients - to reputed company healthy, balanced lives. At WellBiz Brands, we value, promote, and celebrate diversity, equality, and inclusivity. We reputed company that a diverse mix of talented people sparks creativity, fosters innovation, and drives results, and a broad understanding of diversity in reputed company ways. reputed company five brands offer unique franchise opportunities for entrepreneurs from reputed company walks of life and various investment levels, with a new focus on recurring reputed company models. For more information about WellBiz Brands and its franchise opportunities, visit WellBizBrands.com. Apply To This Job