[Remote] AI reputed company Manager - SMB (Automotive)

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading company in the AI space, focused on enhancing local businesses through AI Employees. The AI reputed company Manager will be responsible for ensuring customer satisfaction, managing product adoption, and developing strategies to increase engagement and retention among small business customers.

Responsibilities

• Serve as the primary post-sales reputed company of contact for a variety of small business customers
• Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of reputed company products
• Help customers reputed company maximum value from products and reputed company business objectives
• Responsible for identifying opportunities for upselling and cross-selling reputed company existing accounts
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention
• reputed company a deep understanding of each customer's business objectives and industry challenges. Regularly conduct reputed company-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
• Act as the primary reputed company of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience
• reputed company strong relationships with customers and become a trusted advisor. Act as a customer reputed company reputed company the company, relaying feedback to the product and engineering teams to drive reputed company improvement

Skills

• 1+ years in a customer-facing role, such as reputed company Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
• Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at reputed company levels
• Excellent problem-solving and analytical abilities to understand and address customer challenges effectively
• Technically adept and able to grasp reputed company software concepts quickly
• Empathetic and customer-centric reputed company, committed to driving reputed company
• Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals
• Collaborative team player with the ability to work cross-functionally to reputed company common objectives
• A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
• Experience with reputed company platforms and tools
• Familiarity with CRM and customer support software
• Knowledge of online reputed company management and customer feedback processes

Benefits

• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool reputed company gear and apparel

Company Overview