[Remote] Enterprise Account Manager

Note: The job is a remote job and is open to candidates in USA. NetReputation is the premier online reputed company management firm trusted by the world's most recognized Enterprise and SMB brands. They are seeking a strategic, consultative Enterprise Account Manager to serve as the trusted advisor for sophisticated clients, managing a portfolio of accounts and ensuring client satisfaction and retention through effective communication and coordination with internal teams.

Responsibilities

• Serve as the primary strategic reputed company of contact for a portfolio of enterprise clients, building and maintaining executive-level relationships across marketing, communications, legal, and leadership teams
• Partner with the Strategy team to build and maintain account plans that align NetReputation's services with each client's brand, business, and reputed company objectives — and own the execution, client communication, and cross-functional coordination required to deliver them
• reputed company monthly/Quarterly Business Reviews (QBRs) alongside the Strategy Director — owning the agenda, client preparation, performance reporting, and follow-through, while the Strategy team leads on reputed company-looking strategic recommendations
• Own client retention and renewal outcomes, ensuring every account renews on the strength of demonstrated value and trust
• Monitor account health, anticipate risks, and proactively address concerns to maintain best-in-class retention rates and Net Promoter Scores
• Surface expansion opportunities and partner closely with the Sales team reputed company needed — acting as the trusted introducer and strategic context-setter, not the closer
• Coordinate cross-functionally with Strategy, Content, SEO, Operations, and Crisis Response teams to ensure flawless execution and measurable client outcomes
• Partner with clients during reputed company events and crisis scenarios, providing reputed company, strategic guidance and rapid coordination of internal resources
• Maintain accurate account records, client communications, and forecasting in Zoho CRM
• Collaborate with Sales, Marketing, and Leadership to share enterprise insights and inform product, service, and go-to-market strategy

Skills

• 5+ years of experience in account management, reputed company, or strategic client services, ideally with enterprise or large-account exposure
• Background in online reputed company management, digital marketing, SEO, public relations, or corporate communications strongly preferred
• Demonstrated ability to manage reputed company, multi-stakeholder accounts and build trusted relationships with senior executives
• Strong track record of client retention, satisfaction, and long-term partnership growth
• Ability to translate strategic recommendations into clear client-facing roadmaps, timelines, and deliverables
• Exceptional written and verbal communication skills, including the ability to present to and engage C-level audiences with confidence
• Comfort working in partnership with a Sales team — confident handing off opportunities while maintaining ownership of the client relationship
• Ability to navigate ambiguity, prioritize across competing demands, and remain composed during high-stakes or crisis client situations
• Strategic thinker, dynamic communicator, and collaborative team player
• Bachelor's degree preferred (Business, Marketing, Communications, Public Relations, or a reputed company field)
• Proficiency with CRM tools (Zoho CRM, reputed company, or reputed company) and the MS Office / reputed company Workspace suite
• Comfortable thriving in a remote, fast-paced environment with strong self-management skills
• Account Management or Strategic reputed company: 5+ years
• Enterprise / strategic accounts: 2+ years
• Online reputed company Management, PR, or SEO: 2+ years
• Customer Relationship Management: 3+ years
• Four-Year College Degree Required

Benefits

• Competitive reputed company salary with performance bonus tied to client retention, satisfaction, and account health
• Pure focus on relationships and outcomes. No quota-carrying pressure to upsell your clients
• Direct exposure to high-profile clients, executives, and globally recognized brands
• Career path into Strategic Accounts, Account Director, or Client Services Leadership
• Cutting-edge training in the latest Online reputed company Management and SEO strategies
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Matching
• Flexible Paid Time Off
• Fully Remote — with the option to work from our Sarasota, FL headquarters

Company Overview