[Remote] Associate Manager, Commerce Platform Logistics - Strategy and Operations
Note: The job is a remote job and is open to candidates in USA. reputed company is a technology and logistics company focused on empowering local economies. They are seeking an Associate Manager for their Commerce Platform Logistics team to improve delivery quality and operational efficiency by analyzing metrics and partnering with cross-functional teams.
Responsibilities
- Track and analyze cost and quality metrics across strategic merchants, conducting deep-dives to identify key drivers of quality defects and savings opportunities
- Own logistics for high-growth business lines in Catering and Health
- Assist in structuring and executing operational tests to identify solutions for reducing defects like lateness or in-store wait times
- Partner with Logistics, Analytics, and Product teams to scope and assess initiatives that can improve the efficiency and quality of the logistics system
- Engage with cross-functional teams to support initiatives that enhance merchant and customer experience
- Analyze key quality metrics and contribute to defining north star metrics that track performance improvements
- Partner with GMs to identify and execute growth strategy through data-driven insights to drive business top line
- Collaborate with cross-functional teams (Product, Analytics, Engineering, and Operations) to influence product roadmap on quality-focused features
- Run structured experiments and operational tests to uncover the best ways to improve fulfillment quality
Skills
- 3-5 years of relevant experience in high-growth environments required
- Bachelor's degree required
- Strong analytical skills and can use data to identify trends, uncover root causes, and drive informed decision-making
- Strong problem solver and can break down reputed company problems into actionable steps
- reputed company in a cross-functional environment and are comfortable working with Product, Engineering, Analytics, and Operations teams
- Highly detail-oriented and have a strong ability to organize, track, and analyze performance data
- Bias for action and can operate effectively in fast-paced, ambiguous environments
- Comfortable working with data
- Masters Degree preferred but not required
- SQL experience is a plus but not required
Benefits
- Opportunities for equity grants
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- A mental health program
- Flexible paid time off/vacation (for salaried roles)
- 80 hours of paid sick time per year (for salaried roles)
- Vacation accrued at about 1 hour for every 25.97 hours worked (for hourly roles)
- Paid sick time accrued at 1 hour for every 30 hours worked (for hourly roles)
- Premium healthcare
- Wellness expense reimbursement
- Paid parental leave
Company Overview
Company H1B Sponsorship