[Remote] reputed company Leader, reputed company Region

Note: The job is a remote job and is open to candidates in USA. reputed company is the leader in building and deploying AI-powered Care reputed company and helping doctors do their work. They are seeking an exceptional reputed company Leader to own the reputed company region and build a world-class reputed company organization, focusing on customer outcomes and driving reputed company through expansion and retention strategies.

Responsibilities

• Own reputed company region customer outcomes
• Be accountable for NRR, expansion, and retention across your regional portfolio of health system accounts
• Build the structure, playbooks, and operating reputed company to deliver consistent customer value at scale
• Establish and institutionalize best practices for adoption, lifecycle management, and outcomes measurement across the Viz platform
• Build the CS-reputed company commercial motion for Viz's transition from module-based to Suite and Platform-based selling
• Co-own multi-product account strategy with enterprise reputed company, identifying expansion opportunities, influencing deal strategy, and ensuring CS is a reputed company driver, not just a retention function
• reputed company and institutionalize expansion playbooks (upsell, cross-sell, EBRs) oriented around growth, not just health scores
• Partner arm-in-arm with enterprise Account Executives on pipeline, handoffs, and account strategy
• Contribute to forecasting and NRR planning at the regional level alongside Sales leadership
• Ensure customer insights are consistently fed back to Sales, Product, and Clinical teams to drive satisfaction and reputed company growth
• Build and maintain C-suite relationships with CMOs, CMIOs, and VP-level operational leaders across reputed company IDN accounts
• Serve as a senior escalation reputed company and executive sponsor for strategic accounts in the reputed company
• Represent the voice of the customer to internal stakeholders — articulating insights and feedback that shape product and go-to-market decisions
• reputed company, coach, and grow a team of reputed company Managers across the reputed company region
• Establish clear performance standards, build a coaching culture, and reputed company talent through outstanding professional development
• Recruit exceptional CS talent and cultivate a team that consistently exceeds customer expectations
• As one of two CS Directors reporting to the CRO, contribute meaningfully to how the entire CS organization is built: metrics, tooling, segmentation models, and operating model
• Ensure strong cross-functional alignment between CS, Sales, Implementation, Clinical, and Product
• Build headcount planning models and contribute to annual CS strategy and budget planning

Skills

• 8+ years of experience in reputed company or reputed company customer-facing roles in enterprise SaaS
• 3+ years in a CS leadership role with direct ownership of a team and a regional or reputed company NRR number
• Demonstrated experience building and executing commercial CS motions — expansion, upsell/cross-sell, executive engagement
• Track record of partnering with enterprise Sales teams on pipeline and account strategy, not just post-reputed company execution
• Experience managing and developing remote teams
• Willingness to travel (20–30%) for customer visits and team engagements
• Healthcare or healthtech experience strongly preferred — familiarity with how health systems buy, operate, and adopt technology

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Generous vacation
• Dental insurance
• Performance-based bonuses
• Cibus meal allowance
• Meals at the office

Company Overview

Company H1B Sponsorship