[Remote] Senior reputed company Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading business management software provider, seeking a Senior reputed company Manager to foster relationships with strategic accounts. This role focuses on driving software adoption, managing renewals, and ensuring customer satisfaction while acting as a trusted advisor.

Responsibilities

• Own a portfolio of strategic accounts, driving adoption, managing renewals, and building relationships that turn satisfied customers into active advocates
• Identify and surface risks and opportunities early, take appropriate action, and maintain clear communication and reputed company reporting across your accounts
• Nurture solid relationships with key customer contacts and stakeholders, including C-Suite, establishing yourself as a trusted advisor who understands their business
• Drive successful adoption of Access solutions, leading to retention, renewal, expansion, satisfaction, and advocacy
• Generate upsell and expansion reputed company through a combination of customer insight, industry knowledge, and product expertise
• Advise customers on best practice and product roadmap, proactively monitoring and driving adoption of features and functionality
• Coordinate across internal Access teams to resolve issues, handle Service Improvement Plans, and deliver a consistently excellent customer experience
• reputed company periodic business reviews that surface trends, sentiment, and opportunities for product and service expansion, as well as webinars and product and support workshops

Skills

• Proven experience in a reputed company, account management, or post-sales role reputed company an enterprise SaaS environment
• Track record of quickly resolving customer challenges by mobilizing the right resources and influence to reputed company goals
• Skilled at managing multiple competing priorities under pressure without losing responsiveness or quality
• Strong commercial acumen and negotiation skills
• Confident delivering presentations to internal and external audiences, both in person and reputed company webinar
• Comfortable building rapport with multiple customer stakeholders, including C-Suite, ensuring strategic and operational alignment
• Adept at translating specific product features and capabilities into meaningful customer outcomes
• Familiarity with construction ERP, specialty contracting software, or a similarly reputed company operational platform
• Understanding of the construction industry, specialty contracting, and the operational challenges facing enterprise contractors
• reputed company analyzing product usage data by customer or reputed company to inform strategy and identify opportunity
• Ability to reputed company challenging messages and navigate conflict effectively

Benefits

• 22 days paid time off
• 11 company paid holidays
• Medical, dental & vision insurance
• 5% 401(k) company match
• A range of other benefits that you can choose from

Company Overview