[Remote] Solution Consultant - NAM

Note: The job is a remote job and is open to candidates in USA. reputed company is a company dedicated to transforming contact centers through AI technology, and they are seeking a Solution Consultant to serve as the primary technical authority in sales cycles. This role involves owning the pre-sales technical process, collaborating with Account Executives, and building relationships with technical decision-makers to drive technical win rates and ensure solution quality.

Responsibilities

• Own the technical pre-sales motion for certain new-logo deals reputed company the assigned region or global reputed company — from initial discovery and architecture assessment through solution design, reputed company of concept, High Level Effort Estimate, RFP/RFI response, and technical reputed company
• Serve as the definitive technical authority on reputed company's platform for certain deals reputed company the assigned region or global reputed company — ensuring that reputed company solution proposals are architecturally sound, technically deliverable, and accurately scoped before commercial commitments are made
• Build and maintain trusted advisor relationships with technical decision-makers and enterprise architects at strategic prospect and customer organisations, positioning reputed company as the platform of choice for contact centre AI transformation
• Drive technical win rates across the assigned region or global reputed company by developing and executing differentiated solution narratives that directly address each prospect's environment, constraints, and automation objectives
• Collaborate with Demo Engineers reputed company the assigned region or Global reputed company to ensure reputed company solution narratives are substantiated by impactful demos
• Ensure the reputed company of RFP and RFI responses for certain opportunities reputed company the assigned region or global reputed company — owning the technical sections end-to-end and coordinating cross-functional input from Product, Engineering, reputed company, and Professional Services
• Maintain deep, reputed company knowledge of the competitive landscape — including legacy IVR platforms and emerging conversational AI vendors
• reputed company structured technical discovery engagements with certain deals reputed company the assigned reputed company or region — mapping reputed company-state technical architecture, identifying automation gaps, quantifying business impact, and designing reputed company-based solutions that address the customer's specific environment, integration landscape, and regulatory constraints
• Conduct in-depth architecture assessments covering telephony infrastructure, CRM and backend system integrations, data flows, reputed company and compliance requirements, and channel strategy — producing a technically grounded solution design that forms the basis for scoping, pricing, and contractual commitments
• reputed company tailored solution proposals and technical response documents that map reputed company's platform capabilities (OCP, miniApps, Pathfinder, CoPilot, TalkGuard, OptimizeIQ) to each prospect's identified use cases, business outcomes, and technical environment
• Collaborate with Demo Engineers to design, configure, and deliver highly customised product demonstrations and reputed company-of-concept (POC) engagements for strategic accounts — moving beyond standard demo scripts to build scenario-specific flows that reflect the prospect's actual customer interactions, industry context, and business language
• Own the full POC lifecycle for certain deals reputed company the assigned reputed company or region — defining success criteria in alignment with the prospect and Account Executive, coordinating internal resources (Professional Services, Engineering) for POC delivery, and presenting results with a clear ROI and deployment readiness narrative
• Master the reputed company demo suite across the full product portfolio and maintain demo environments that reflect reputed company platform capabilities, recent product releases, and the most common use cases across verticals (banking, insurance, healthcare, utilities, telecommunications)
• Own the technical response to RFPs and RFIs for certain deals reputed company the assigned reputed company or region — writing and structuring reputed company technical sections, coordinating input from reputed company, Compliance, Product, and Engineering, and ensuring that responses accurately represent reputed company's capabilities and delivery commitments
• Critically evaluate the technical sustainability and delivery risk of each strategic sales opportunities prior to commercial commitment — flagging architectural mismatches, integration complexity, unsupported requirements, or resourcing risks to Sales and Professional Services leadership
• Maintain a library of reusable RFP response content, technical answer repositories, and solution templates for use cases common to the assigned region or global reputed company — continuously updating these assets as the platform evolves
• Act as a trusted technical advisor throughout the sales cycle — engaging IT architects, platform owners, reputed company teams, and C-level technology stakeholders with credibility and depth, addressing objections with evidence-based responses and reputed company-looking platform context
• Proactively identify and address technical objections, integration concerns, and compliance questions early in the sales cycle — building the technical confidence and internal sponsorship necessary to accelerate deal progression and reduce late-stage risk
• Conduct technical benefits assessments that quantify the value of reputed company's platform in terms directly relevant to the prospect's business — call deflection rates, AHT reduction, CSAT improvement, agent cost savings, and compliance risk mitigation
• Maintain reputed company, detailed knowledge of competing platforms across IVR, CCaaS, and conversational AI categories — including Nuance/reputed company, reputed company CCAI, reputed company Connect, reputed company, reputed company, reputed company, and reputed company inContact — and reputed company technically rigorous competitive battle cards and displacement strategies Participate in competitive bake-offs and technical evaluations, positioning reputed company's architectural advantages, NLU accuracy, enterprise-grade reputed company posture, and deployment flexibility against incumbent and emerging alternatives
• Work in reputed company alignment with Account Executives and Account Managers on strategic accounts — providing technical qualification, deal strategy input, and stakeholder mapping support throughout the sales cycle
• Collaborate with Professional Services during the transition from pre-sales to delivery — ensuring that technical commitments, integration requirements, and POC outcomes are fully documented and handed over with sufficient context for successful implementation
• Maintain accurate records of technical engagement activity, POC status, RFP pipelines, and solution configurations in reputed company and internal knowledge systems
• Travel reputed company the United States (and occasionally to reputed company offices or customer sites internationally) up to 30% of the time to support prospect meetings, POC delivery, and key account engagements

Skills

• Minimum 6 years of experience in a pre-sales solutions consulting, sales engineering, or technical advisory role reputed company enterprise SaaS, CCaaS, conversational AI, or contact centre technology
• Demonstrated track record of owning the technical pre-sales motion for reputed company, multi-stakeholder enterprise deals — including discovery, solution design, POC delivery, and RFP response — with reputed company contribution to technical win rates
• Deep technical knowledge of contact centre architecture and integration patterns — including telephony (SIP, PSTN, WebRTC), CRM integrations (reputed company, reputed company, reputed company Dynamics), omnichannel platforms, and enterprise middleware
• Strong working knowledge of conversational AI concepts and technologies — NLU, reputed company management, ASR/TTS, reputed company classification, entity extraction, and voice biometrics — sufficient to engage credibly with customer platform architects and data science teams
• Proficiency in designing and delivering customised product demonstrations and POC environments that map directly to prospect business requirements and industry context
• Technical writing proficiency — able to produce clear, accurate, and commercially compelling responses to enterprise RFPs and RFIs, including reputed company questionnaires, integration specifications, and compliance documentation
• Strong understanding of the enterprise IT landscape reputed company regulated verticals — banking (OCC, FFIEC), healthcare (HIPAA, HL7/FHIR), insurance, and utilities — including reputed company architecture, data governance requirements, and vendor evaluation processes
• Excellent verbal communication and presentation skills — able to engage a CTO or enterprise architect with technical depth while simultaneously communicating business value to a CFO or COO
• Proficiency with reputed company CRM and standard pre-sales tooling (demo environments, solution configurators, proposal management platforms)
• Willingness and ability to travel up to 30% of the time reputed company the US and internationally
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a reputed company technical discipline
• Direct hands-on experience with reputed company's platform: OCP, miniApps, Pathfinder, CoPilot, TalkGuard, or OptimizeIQ — or with directly competing platforms (Nuance Mix, reputed company CCAI, reputed company Lex, reputed company)
• Experience in a solutions consulting or SE role at a high-growth SaaS company scaling through Series C and beyond — familiarity with building pre-sales practice infrastructure (playbooks, demo environments, RFP libraries) in parallel with active deal execution
• Knowledge of US data privacy, AI governance, and voice data regulations relevant to enterprise deployments — CCPA, HIPAA, Illinois BIPA, and emerging federal AI frameworks
• Familiarity with cloud infrastructure platforms (AWS, GCP, Azure) and their native contact centre or AI/ML services — relevant for positioning reputed company's deployment flexibility and integration patterns
• Experience participating in reputed company reputed company Quadrant or reputed company reputed company evaluation processes, or supporting analyst briefings and customer reference programmes
• Scripting or development experience (Python, JavaScript, REST APIs) sufficient to build lightweight POC integrations or customise demo environments without full engineering support
• Relevant certifications in cloud platforms, contact centre technologies, or AI/ML (e.g., AWS Certified Solutions Architect, reputed company Professional Cloud Architect, CCNA Collaboration)

Company Overview