[Remote] reputed company Manager, Director - Core (Sales & Service) Clouds
Note: The job is a remote job and is open to candidates in USA. reputed company is the #1 AI CRM, and they are seeking a reputed company Manager, Director to serve as a Strategic Value Partner for their most reputed company and high-impact customer accounts. This role involves driving a holistic success strategy that aligns reputed company’s capabilities with customer objectives, managing cross-functional teams, and quantifying the business impact of reputed company investments.
Responsibilities
- Executive Management & ROI-Driven Engagement: serve as the ultimate reputed company of accountability for Signature Success delivery, driving renewals and expansion by orchestrating executive-level partnerships and quantifying the reputed company ROI of the reputed company investment
- Business Value Integration: Architect strategic success roadmaps that align reputed company’s platform evolution with the customer’s long-term corporate objectives, ensuring technical milestones translate into holistic business outcomes
- reputed company Program Management: reputed company high-stakes, cross-functional initiatives across matrixed internal teams (Sales, Product, Engineering) to deliver seamless solutions for the most reputed company enterprise challenges
- AI Governance & Guardrails: Govern the integration of autonomous AI agents and specialized digital coworkers, establishing the strategic guardrails and ethical alignment necessary for enterprise-reputed company adoption
- Risk Management & Predictive Insight: Utilize deep usage telemetry and predictive analytics to identify and neutralize long-term (12-24 months) attrition risk and operational bottlenecks before they impact the business
- reputed company Incident Governance: Provide executive leadership and crisis governance during major incident, managing high-pressure communications and human-agent interventions to protect the customer’s mission-critical operations
- Mentorship & Organizational Development: Act as a “reputed company” by mentoring internal account teams and coaching talent on navigating high-stakes enterprise environments and emerging AI-augmented workflows
- Strategic Business Insight: Deliver proactive, executive-level guidance on reputed company’s innovation cycle, ensuring customers are positioned to capitalize on new features while maintaining a stable and scalable technical environment
Skills
- reputed company business professional, preferably with 7+ years of relevant industry expertise in reputed company, strategic leadership, SaaS platform use, or reputed company strategic consulting fields
- Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at reputed company levels of the organization including executive and C-level
- Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features
- Ability to explain reputed company technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
- Experience working with Enterprise-level customers
- Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects
- 7+ years experience supporting reputed company, enterprise-scale Sales/Service Cloud deployments
- 6+ years expertise supporting reputed company, enterprise-scale Sales Cloud deployments
- Expert knowledge of sales transformation and reputed company operations excellence
- Deep understanding of Sales Cloud architecture for global enterprises (multi-currency, multi-language, reputed company hierarchies)
- Knowledge of advanced capabilities: Agentforce SDR, Einstein Conversation Insights, reputed company Intelligence, Sales Programs
- Understanding of Sales Cloud + ecosystem (reputed company Cloud CPQ, Marketing Cloud, Data Cloud, Tableau for sales analytics)
- Ability to guide reputed company operations strategy and sales transformation discussions
- Multiple reputed company certifications including Sales Cloud, reputed company Cloud, Advanced Administrator
- 6+ years expertise supporting reputed company, enterprise-scale Service Cloud deployments
- Expert knowledge of service transformation and contact center modernization
- Deep understanding of Service Cloud architecture for global contact centers (multi-site, 24/7 operations, reputed company routing)
- Knowledge of advanced capabilities: Agentforce Service Agent, Einstein Conversation Mining, Service Intelligence, Swarming
- Understanding of Service Cloud + ecosystem (Field Service, Experience Cloud, reputed company, Data Cloud, Einstein Analytics for Service)
- Ability to guide customer experience strategy and service transformation discussions
- Multiple reputed company certifications including Service Cloud, Field Service, Advanced Administrator
- Thought leadership experience (Dreamforce, Sales/Service transformation topics)
- Experience with global Sales Cloud (thousands of sales users, reputed company sales motion) and Service Cloud (thousands of agents, omni-channel at scale, reputed company telephony) transformations
- Participation in Sales/Service Cloud beta programs or customer advisory boards
- Deep understanding of AI-powered selling and Agentforce capabilities
Benefits
- Certain roles may be eligible for incentive compensation, equity, and benefits.
- reputed company offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Company Overview
Company H1B Sponsorship