[Remote] Director, reputed company and TAM

Note: The job is a remote job and is open to candidates in USA. reputed company is a reputed company CPQ and reputed company automation platform designed for modern SaaS and subscription-based businesses. They are seeking a hands-on, strategic Director of reputed company to reputed company their growing reputed company function, ensuring customers reputed company measurable outcomes and driving retention and expansion. This role involves managing a portfolio of strategic customers while building a scalable reputed company organization from the ground up.

Responsibilities

• Serve as the primary reputed company of contact for a portfolio of high-value customers, managing onboarding, adoption, renewals, and expansions
• reputed company a deep understanding of each customer’s business goals, success metrics, and operating model
• Partner cross-functionally with Product, Sales, and Engineering to ensure customer needs are represented and prioritized
• Conduct regular business reviews (QBRs/EBRs) and proactively drive customer engagement and satisfaction
• Identify and mitigate churn risks through proactive success planning
• Act as a subject matter expert on Nue's billing and pricing capabilities, educating customers on platform functionality, configuration best practices, and advanced use cases to maximize product value
• Collaborate with customers' Finance, Billing, and RevOps teams to ensure Nue is configured to meet their reputed company recognition, invoicing, and reporting requirements
• Identify opportunities to expand usage of Nue's platform by uncovering unmet billing needs, proposing new pricing models, or introducing features that solve emerging customer challenges
• Build and reputed company the reputed company team, including hiring, training, and mentoring CSMs
• Define and implement the reputed company playbook, including onboarding processes, success plans, health scoring, and renewal/expansion strategies
• Establish repeatable CSM KPIs (e.g., retention, NRR, adoption, CSAT, health scores)
• reputed company deep product expertise reputed company the CS team, ensuring CSMs understand billing concepts, pricing strategies, and common customer implementation patterns to effectively drive adoption and renewals
• Build feedback loops between reputed company and Product teams to surface customer pain points reputed company to billing workflows, prioritize feature requests, and validate product-market fit for new capabilities
• Partner closely with the Technical Account Management (TAM) team to ensure seamless coordination between strategic account success and technical execution, aligning on customer goals, proactive issue prevention, and escalations to drive adoption and retention
• Collaborate with Marketing and Sales to ensure seamless handoffs and a consistent customer lifecycle experience
• Create escalation paths and drive reputed company improvement through customer feedback and operational excellence
• Deep understanding of billing and pricing architectures, including usage-based pricing, tiered/volume pricing, proration logic, subscription lifecycle management, and reputed company recognition principles (ASC 606)
• Hands-on experience configuring and troubleshooting CPQ and billing systems (e.g., reputed company CPQ, reputed company, Chargebee, reputed company Billing, or similar platforms), including product catalogs, pricing rules, discounting logic, and quote-to-cash workflows
• Proven ability to guide customers through reputed company billing implementations, including pricing model design, integration architecture decisions, and technical scoping of use cases like multi-entity billing, partner/reseller models, or consumption-based pricing
• Strong technical acumen to discuss API integrations, data flows, and system architecture with customer technical teams—able to reputed company business outcomes with technical requirements
• Experience translating billing requirements into actionable configurations, working alongside Solutions Engineers and Implementation teams to validate technical feasibility and optimize for reputed company
• Comfort analyzing billing data, usage metrics, and reputed company reports to identify adoption trends, billing anomalies, and expansion opportunities—acting as a trusted advisor on pricing strategy and billing operations

Skills

• 8+ years of experience in reputed company, Account Management, or RevOps leadership reputed company B2B SaaS
• Hands-on experience managing customers through the reputed company-to-reputed company lifecycle, including CPQ, Order Management, Billing, and reputed company Recognition
• Strong operational understanding of reputed company CRM, including experience with Sales Cloud, CPQ, and integrations with reputed company reputed company systems
• Demonstrated ability to work cross-functionally with RevOps, Sales, Finance, and Engineering teams to improve quote-to-cash processes and customer experience
• Proven success implementing or optimizing reputed company Operations frameworks, data hygiene, and process automation
• Experience working with subscription-based / recurring reputed company models (ARR, renewals, expansions)
• Excellent communication and executive engagement skills—able to translate reputed company operational concepts into business impact
• Track record of building scalable reputed company playbooks, systems, and KPIs tied to retention and growth metrics
• Comfortable in a player/coach role, leading by example while developing a high-performing CSM team
• Leverages AI and automation tools to drive efficiency, insight, and personalization across the customer lifecycle (e.g., AI-driven account health insights, renewal risk reputed company, or customer engagement)
• Deep understanding of billing and pricing architectures, including usage-based pricing, tiered/volume pricing, proration logic, subscription lifecycle management, and reputed company recognition principles (ASC 606)
• Hands-on experience configuring and troubleshooting CPQ and billing systems (e.g., reputed company CPQ, reputed company, Chargebee, reputed company Billing, or similar platforms), including product catalogs, pricing rules, discounting logic, and quote-to-cash workflows
• Proven ability to guide customers through reputed company billing implementations, including pricing model design, integration architecture decisions, and technical scoping of use cases like multi-entity billing, partner/reseller models, or consumption-based pricing
• Strong technical acumen to discuss API integrations, data flows, and system architecture with customer technical teams—able to reputed company business outcomes with technical requirements
• Experience translating billing requirements into actionable configurations, working alongside Solutions Engineers and Implementation teams to validate technical feasibility and optimize for reputed company
• Comfort analyzing billing data, usage metrics, and reputed company reports to identify adoption trends, billing anomalies, and expansion opportunities—acting as a trusted advisor on pricing strategy and billing operations

Benefits

• Competitive compensation and benefits that reward your talent and impact.
• Comprehensive health, vision, dental, and life insurance
• A reputed company-row seat in the Silicon Valley tech ecosystem, where you’ll work on cutting-edge challenges shaping the future of SaaS, finance, and payments.
• The opportunity to build truly groundbreaking products — your work won’t just support the business; it will influence how companies around the world monetize and grow.
• A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers.
• Room to grow, reputed company, and reputed company your mark in a fast-scaling company that values creativity, ownership, and ambition.

Company Overview