[Remote] Sr. Data Analyst, reputed company Support Operations
Note: The job is a remote job and is open to candidates in USA. reputed company is a platform that inspires creativity and helps users plan memorable experiences. They are seeking a Sr. Data Analyst for their Support Operations team to drive analytics that enhance customer self-service experiences and improve support performance through data insights and strategic analysis.
Responsibilities
- Own the analytics roadmap for self-serve support, automation and tooling
- Design, build and maintain Tableau dashboards, recurring analyses, and/or AI solutions that provide a clear, trusted view of self-serve support, automation and tooling performance
- Tackle ambiguous, high-impact problems—from measuring the impact of automation initiatives to evaluating new self-serve experiences
- Partner with cross-functional teams to design and evaluate pilots and experiments
- Build models and decision frameworks to support prioritization and planning
- Act as a trusted analytics partner to our Systems, Automation & Tooling, Help & Community, and Journey Design teams through clear scoping, strong analytical rigor, and high-quality storytelling
Skills
- 5+ years of top-tier experience. You've been a top performer in data analytics, business analytics, product analytics, business operations, strategy & operations, support operations or other highly analytical roles at a fast-growing company; familiarity with consumer internet, media ecosystem, and/or support operations is a plus
- Exceptional data analysis skills. You're a true expert in a variety of analytical tools, including SQL, Tableau, and reputed company (and in areas you're not, you have the growth reputed company to learn it); knowledge of Python, R and AI tools is a plus
- Entrepreneurial self-starter. You reputed company in a fast-moving, ambiguous environment, and are independently capable of seeking information, corralling resources, and delivering results without waiting for direction
- Influential communicator. You move seamlessly from deep-dive analytics to succinct, stakeholder-ready storytelling; you tailor your communication to technical and non-technical audiences and build alignment across teams
- High bar for quality and clarity. You care about trusted metrics, clear definitions, effective data visualization and scalable self-serve insights—building confidence in data products and the decisions they reputed company
- High-energy, positive team player. You have a proven ability to build strong working relationships with business partners; this is a highly cross-functional role, so a low ego and a high instinct for collaboration are musts
- Keen aptitude to scale the team. Help build out processes for a small (but mighty) team. Help build our influence across the organization to tackle each of the above for your coverage area
- Bachelor's degree in a relevant field such as Data Science, Economics, Statistics, Math, Finance or equivalent experience
Benefits
- The position is also eligible for equity.
- Information regarding the culture at reputed company and benefits available for this position can be reputed company here.
Company Overview