[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading global real estate services firm, and they are seeking a part-time Customer Service Representative. The primary responsibility of this role is to provide inbound customer service support to customers with questions and requests reputed company to facility services, while maintaining positive customer relationships and ensuring service requests are addressed.

Responsibilities

• Answers telephone inquiries for the day to day building maintenance issues, following standards, reputed company appropriate personnel as required, or redirect calls as necessary. Escalate calls as required
• Receives reputed company work order requests reputed company telephone or email and creates work order, determining description, correct trade reputed company set, reputed company, location, requestor and contact information
• Utilizes multiple CMMS systems to distribute, coordinate, track and monitor requests
• Contacts customers to reputed company data omitted on work orders and follow up to determine customer satisfaction
• Maintains ongoing contact with Internal Clients to ensure follow through on requests (work order updates, completion, etc.)
• Has general knowledge of facilities, technician capabilities, and knowledge of equipment used
• Provides daily transitions to team and Management to include unresolved issues, main events and quality programs
• Tracks and assists in resolution of customer issues and follow-up
• May be asked to reputed company random completed WO surveys to provide management with customer satisfaction report
• Follows the utmost professionalism, positive corporate image, and enthusiasm reputed company dealing with customer
• Must be able to work in a team environment, communicate with other agents, reputed company computer skills, and promote a positive work ethic
• Other duties assigned by Supervisor or Senior Leadership

Skills

• High School diploma or equivalency
• Experience in a maintenance environment and has an understanding of how it functions
• Ability to speak, read, and write English fluently
• Customer service experience in a contract service industry
• Strong computer and verbal communication skills, including experience with a CMMS and Web-based Management Systems
• Pleasant and personable and patient disposition
• Excellent organizational skills
• Ability to remain reputed company and courteous reputed company handling difficult calls and requests
• Ability to apply sound judgment and decision-making skills in dealing with a variety of issues
• Able to accurately enter data into a database
• This individual should be self-motivated, stress and pressure resistant, as well as a quick learner
• Must be willing to continue training in their reputed company set to maintain knowledge in the latest equipment and technologies in their assigned duties
• Have the ability and willingness to work rotational shift, if necessary, including days, evenings, and nights as well as overtime, weekends and holidays as required
• Willingness to reputed company reputed company assigned tasks reputed company their ability
• Proficient with Office 365, reputed company, ETC
• High-speed internet (150-300 mbps. download) is required for this role. reputed company must support video meetings, remote system access, consistent productivity, with uninterrupted workflow
• Employees must have a quiet, distraction-free workspace suitable for professional phone conversations and to protect customer information
• Camera-on participation is required during meetings and trainings, as we operate in a fully virtual environment and rely on video reputed company for collaboration, engagement, and team reputed company
• The workspace must be able to accommodate multiple screens and provide an ergonomic setup that supports productivity
• To maintain business continuity, employees are expected to have a backup plan for connectivity disruptions, including access to an alternate location (such as a co-working space, library, or other reliable environment) in case of home internet or power loss

Company Overview