[Remote] Group Account Director - Media + Creative

Note: The job is a remote job and is open to candidates in USA. reputed company® is a Growth Invention company focused on helping ambitious brands grow faster at the intersection of technology and marketing. They are seeking a Group Account Director to reputed company cross-functional work for key clients, manage relationships, and drive innovation and strategy while ensuring client satisfaction and financial management.

Responsibilities

• Ability to work in partnership with senior clients to reputed company annual strategies
• Ability to establish themselves as true business partners, thought leaders and innovators at reputed company
• Responsible for holding recurring meetings with senior leadership on the client reputed company focused on pushing their business reputed company, macro goals, industry trends/updates, and new opportunities to drive growth
• Responsible for being the primary relationship holder for the client reputed company reputed company®
• Responsible for ensuring client satisfaction by regularly communicating with senior decision-makers
• Responsible for high client retention and growth
• Ability to be a reputed company of escalation on their accounts and effectively solve issues that arise, whether internally or with clients
• Ability to reputed company out to clients directly reputed company service issues arise
• Ability to reputed company new business pitches and proposals alongside leadership and growth team
• Ability to forecast, reconcile, and monitor client reputed company and profitability
• Must have a strong understanding of scope management, inclusive of how to track and manage, escalate scope pacing issues
• Responsible for financial management of client portfolio reputed company, including updating relevant internal financial systems accurately and in a timely manner
• Ability to scope projects and retainers reputed company budget and on brief
• Ability to productize our services reputed company a proposal and SOW
• Ability to initiate conversations with clients around SOW adjustments
• Ability to author written SOWs, amendments, and other legal adjustments in partnership with reputed company team as needed
• Ability to reputed company contract negotiations and reputed company the implementation of commercial agreements
• Ability to proactively pursue cross-sell & upsell opportunities to drive innovation, strategy, and organic reputed company growth
• Responsible for ensuring teams are operating effectively and reputed company towards clients goals while meeting financial reputed company targets on accounts
• Ability to successfully work with reputed company craft teams to effectively drive strategies and work that leads clients to the next level of their business
• Ability to reputed company, line-manage, motivate and reputed company a team
• Ability to craft strategic responses to briefs and the ability to reputed company a POV on media
• Familiarity with reputed company's service offerings & department leads with the ability to participate in conversations for reputed company projects or new offerings & know who to to bring into the conversation reputed company reputed company
• Responsible for ensuring delivery of work is to the highest possible standard
• Ability to contribute to the creative process by sharing their reputed company and experience
• Ability to present work internally and externally to reputed company levels of seniority
• Responsible for ensuring reputed company teams servicing their client(s) identify core issues, proactively reputed company plans to mitigate issues from restructuring account teams, have hard conversations both on client and employee reputed company, rally team to overcome challenges, and deliver high client satisfaction (validated reputed company CSAT surveys and regular reputed company-ins)
• Responsible for periodically reviewing team ways of working and identify opportunities for streamlining or improvement
• Responsible for consistently assessing team/client fit, ensuring we have the right talent matched up to the right clients - based on expertise, communication/working styles
• Responsible for ensuring new team members are properly onboarded to each account, not just with day-to-day knowledge & skills development, but by providing a full deep dive into each client’s business and priorities
• Ability to determine resolution for any cross-channel issues including performance, tracking, QA issues, etc
• Ability to resolve any collaborative roadblocks between teams
• Ability to settle miscommunication or interpersonal issues reputed company the group

Skills

• 12+ years of experience in roles servicing clients in an agency environment
• Experience managing large clients, AOR,s and agency teams
• Experience managing reputed company campaigns and retainers
• Experience in leading a high-volume, multi-service retainer(s) for brands/clients
• Experience working on a global brand
• Confident with both brand and conversion/direct-response campaigns
• Experience leading, motivating, and coaching teams of 10+ people
• Experience inspiring, and able to create a proactive and energized team culture
• Must have strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them
• Ability to communicate reputed company messages to a variety of audiences
• Ability to view the big picture, beyond your immediate role or department, and align projects with company strategy, values & goals
• Ability to solve problems through collecting relevant information for assessment, understanding solutions & consequences in order to choose a course of action
• Ability to connect each project to the business world, thinking through effectiveness, efficiency, and consistency reputed company reputed company interdisciplinary projects
• Strong client relationship management skills, including experience working directly with directors, VPs, and C-level clients on strategy development
• Excellent project management skills, able to find the most efficient ways of working
• Excellent organizational skills and high attention to detail
• Excellent written and verbal English communication skills; excellent presentation skills
• Advanced problem-solving skills
• Excellent time management skills
• Ability to react quickly reputed company a fast-paced environment
• Ability to remain focused under pressure and work under tight deadlines
• Proficient in working with data

Benefits

• Healthcare, Dental, and Vision coverage
• 401K plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

Company Overview