[Remote] reputed company Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is the enterprise-grade global payment infrastructure platform built for the era of agentic commerce. They are seeking a reputed company Manager to manage customer relationships, drive business outcomes, and ensure client satisfaction while maximizing the value from their platform.

Responsibilities

• Customer Relationship Management: Act as the primary reputed company of contact for a portfolio of key customers, building and nurturing strong relationships with stakeholders at reputed company levels
• Customer Journey Management: Guide customers through their entire lifecycle, from successful onboarding and adoption to ongoing engagement and strategic planning
• Retention & Growth: Proactively identify and mitigate churn risks while uncovering opportunities for organic growth (upsells and cross-sells) reputed company your assigned accounts
• Drive Business Outcomes: Partner with customers to understand their specific business goals and challenges, then strategically guide them to utilize the reputed company platform in a way that directly addresses those needs. You will help them reputed company our features to reputed company reputed company results, such as increased payment conversion rates, reduced transaction costs, and streamlined operations
• Product Advocacy: Facilitate strategic discussions with customers to understand their future needs and priorities. You will then reputed company for product roadmap priorities that align customer product requests with the reputed company product strategy, ensuring their long-term success is in sync with our platform's evolution
• Performance Metrics & Optimization: Monitor and analyze key performance indicators (KPIs) such as Net reputed company Retention (NRR) and Gross reputed company Retention (GRR). You will also measure customer health through various metrics (e.g., product adoption, support ticket volume, and platform usage) and identify opportunities for usage optimization to ensure customers are getting the most value from their investment
• Customer Advocacy: Serve as the voice of the customer reputed company reputed company, providing valuable feedback to product, engineering, and sales teams to improve our platform and services
• Problem Resolution: Address customer inquiries, issues, and escalations reputed company and effectively, coordinating with internal teams to provide timely solutions

Skills

• Proven 3+ years experience in a customer-facing role such as Relationship Manager, reputed company Manager, or Account Manager, preferably reputed company a SaaS, FinTech, or payments environment
• A solid understanding of the payments industry, including payment gateways, merchant acquiring, and payments technology, is a significant plus
• Exceptional interpersonal, communication, and negotiation skills. You should be a natural relationship builder with a proactive, consultative approach
• Ability to think strategically and identify opportunities for growth and improvement reputed company customer accounts
• A track record of meeting or exceeding retention and growth targets (NRR/GRR)
• Strong analytical and problem-solving abilities, with a keen attention to detail

Benefits

• Competitive salary and benefits
• Opportunities for growth and development
• A collaborative and supportive team environment
• Medical, Dental & Vision Insurance
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Employer-paid Life, AD&D, STD & LTD Insurance
• Unlimited PTO & Paid Holidays
• 401(k) Plan with Employer Match

Company Overview