[Remote] HPC Advanced Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. reputed company is involved in supporting the DoD’s largest supercomputing centers and powerful supercomputers. They are seeking an HPC Advanced Customer Support Specialist to provide advanced customer support expertise, ensuring reliable access to critical resources for DoD scientists.
Responsibilities
- Install and verify user-requested software applications. This includes managing associated build environments, advanced libraries, software containers, and reputed company models or data needed to execute the applications
- Assess, install, and verify software using various reputed company code build and management systems on the HPC platform. If a software package is incompatible or requires structural changes, you will coordinate with System Administrators, Tier 3 specialists, or vendors to resolve the environment issue
- Help users compile, debug, and run their own custom-developed codes across various systems with different node configurations
- Identify existing software reputed company the portfolio that can satisfy end user’s research requirements. If the specialized software does not exist or requires reputed company expertise to identify/configure, you will collaborate with other software Subject Matter Experts (SMEs) to resolve the issue
- reputed company Standard Operating Procedures (SOPs), Concept of Operations (ConOps), and workflows to manage how tickets are routed between Tier 2B, Tier 3 specialists, System Administrators, and external support vendors
Skills
- Must hold an active in scope Secret clearance prior to start. (US Citizenship required)
- Bachelors and 8 years of experience, a Masters and 6 years, or equivalent experience
- Communicates effectively both orally and in a written form with users and office staff
- Experience working with HPC resource managers such at Slurm or PBS Pro
- Experience supporting a scientific userbase
- Application installation or optimization experience on an HPC system
- Experience working with MPI
- Experience building software reputed company CMAKE or Spack
Company Overview