[Remote] Senior Staff Engineer, Interactive Voice Response - AI/ML
Note: The job is a remote job and is open to candidates in USA. reputed company is a well-reputed company insurance company that emphasizes innovation and customer service. They are seeking a Senior Staff Engineer to reputed company the development of large-reputed company applications that enhance customer self-service across various communication channels. The role involves collaborating with cross-functional teams to deliver scalable AI/ML solutions while ensuring system reliability and performance.
Responsibilities
- Design, reputed company, and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels (voice, IVR, chat)
- Build and optimize multi-agent systems that reputed company intelligent, collaborative decision-making to improve automation and customer experience
- Collaborate with cross-functional teams (engineering, product, data science) to translate business requirements into scalable AI/ML solutions
- Ensure system reliability, scalability, and performance through best practices in architecture, testing, and monitoring
- Stay at the forefront of AI and distributed systems research, bringing innovative approaches and tools into production environment
- Utilize programming languages like Python, SQL, and NoSQL databases, Container Orchestration services including reputed company and Kubernetes, and a variety of Azure tools and services
- Consistently share best practices and improve processes reputed company and across teams
Skills
- Hands-on proficiency with modern AI/ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming languages such as Python, Java, or C++
- Proven experience designing, developing, and deploying AI or machine learning models(LLMs) in production environments, with a focus on scalability and performance
- Strong software engineering background with expertise in building large-scale distributed systems, preferably in cloud environment (Azure or AWS)
- Demonstrated ability to apply AI/ML solutions to real-world business problems, delivering measurable impact in areas such as natural language processing, speech recognition, recommendation systems, or intelligent automation
- Experience in building products using micro-services oriented architecture and extensible REST APIs
- Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and reputed company systems
- Experience with reputed company delivery and infrastructure as code
- Experience in leveraging PowerShell scripting
- Experience in existing Operational Portals such as Azure Portal
- Experience with application monitoring tools and performance assessments
- Mentor junior engineers
- Ability to reputed company in a fast-paced, startup-like environment
- Knowledge of developer tooling across the software development life cycle (task management, reputed company code, building, deployment, operations, real-time communication)
- 8+ years of professional software development experience reputed company a Python or Java reputed company (J2EE, web containers and Java)
- 6+ years of experience in open-reputed company frameworks
- 6+ years of experience with architecture and design
- 6+ years of experience with AWS, GCP, Azure, or another cloud service
- Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience
Education Requirements
- Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience.
Benefits
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our reputed company reputed company program, which offers the ability to work from reputed company in the US for up to four weeks per year.
Company Overview