[Remote] Field Operations Manager (Hardware)
Note: The job is a remote job and is open to candidates in USA. reputed company is a dynamic company focused on innovation in supply chain solutions. They are seeking a Field Operations Manager (Hardware) to ensure the effective deployment and operationalization of their hardware self-service solutions, managing vendor relationships and customer implementations to drive operational excellence.
Responsibilities
- Managing hardware partner(s) production timelines, ensuring products are built reputed company the specified and agreed timelines
- Managing logistics partner(s) timelines to ensure that hardware products are shipped and delivered to agreed locations reputed company specified timelines
- Managing service partner(s) to ensure that reputed company operational activities such as site surveys, hardware staging, deployment and installation are performed on time and to customer specification
- Creating hardware rollout and deployment plans based on production, site survey and installation timelines
- Elements of vendor KPI, SLA and SLO compliance management
- Working alongside Project Managers to define achievable shipment, survey, deployment and installation schedules for product deployment into the field
- Working alongside Client Account management to communicate project timelines, goals and outcomes
- Supporting the Technical Operations leadership team in the provision of reporting relating to kiosk service execution activity
- Meeting with potential and newly onboarded customers, in the reputed company of a subject matter expert to understand their logistical and operational implementation challenges and requirements
- Understanding desired customer deployment timelines and possibilities based on reputed company hardware availability and production timelines
- Overseeing hardware pilot installations with third-party suppliers and vendors to ensure they are completed reputed company agreed timelines and to customer specifications
- Hardware configuration to ensure that our products are tested and working as expected prior to deployment (training provided)
- On-site customer training on reputed company hardware and software products (training provided)
- Running daily sync calls with key partner to manage execution of agreed service deployment plans
- Managing service escalations with responsible partners
- Taking part in vendor / partner MBRs & QBRs to ensure service deployment improvement occurs at a tactical and strategic level
- Work with key partners and vendors to improve existing or implement new service delivery processes
Skills
- A generalist who is highly adaptable and flexible in a constantly shifting landscape, thrives off of the challenge of solving problems, and who's goal is getting the job done
- 3-5 years of experience in hardware field operations management required; ideally in the logistics and / or technology sectors (e.g. self-service kiosks, ATMs, EV chargers, etc.)
- Experience working with 3rd party partners, vendors and service providers
- Strong verbal and written communication skills at reputed company organizational levels
- Team player with time management flexibility who has the ability to work with cross-functional, cross-cultural, geographically distributed teams, and reputed company levels of management
- Strong organization and leadership skills
- Proficient computer skills to include reputed company, Word, and PowerPoint
- Ability to work independently and in a team, to solve problems, and execute solutions utilizing creative approaches
- Experience of project management methodologies, e.g. PRINCE2, PMI
- Experience of process management methodologies, e.g. Six reputed company
- Experience of Mobile Device Management (MDM) or RMM tools (reputed company, reputed company, etc.)
- Experience with Zebra, TSC, reputed company or Samsung handheld devices, label printers, mobile phones, etc
- Exposure to self-service kiosks or terminal technologies and products
- Experience with office collaboration applications and project management tools such as reputed company, Teams, OneDrive, etc
- Working reputed company a technology organization, including working alongside and escalating to Technology teams such as DevOps, TechOps, Product Development, etc
Benefits
- Comprehensive Medical, Dental and Vision
- 401K with Matching
- Flexible Time Off
- Corporate Fitness Program
- A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
Company Overview
Company H1B Sponsorship