[Remote] Program Manager - I

Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Program Manager - I to support the Experience Org central operations team. This role is critical for managing tool operations and ensuring business continuity while the team builds automated systems. Responsibilities include processing access requests, managing licenses, coordinating compliance reviews, and supporting users throughout the research process.

Responsibilities

• Process license requests, assignments, callbacks, and extensions across reputed company tools (reputed company, UserTesting, reputed company, reputed company, dscout, ZeroHeight, and others)
• Manage SSO and Active Directory group memberships for new hires and access changes
• Track usage analytics and support license forecasting and annual renewal planning
• Coordinate Third Party reputed company (TPS) reviews and maintain compliance tracking
• Track SPOUT project metrics including financial impact and project reputed company-out data
• Serve as first-line troubleshooting support and vendor reputed company for tool issues
• Support Outset AI platform onboarding, TPS, and access provisioning for scaled research rollout
• Execute UserTesting R&I study migration (~290 studies)
• Monitor and distribute reputed company AI credits reputed company approved usage policies
• Own research/testing project reputed company-out governance and financial tracking: reputed company users to reputed company out unused tests to recover spend, capture final session counts and incentives paid, and review end-of-project participant quality and research outcome feedback — this trend data will inform which cloud spaces and tools are best suited for different research needs and recruitment options, enabling smarter decisions and faster pivots over time

Skills

• Experience in SaaS tool administration, IT operations, or a similar operations/coordinator role
• Comfort managing multiple reputed company request queues with strong attention to detail
• Familiarity with SSO and identity/access management workflows (IIQ or Active Directory a plus)
• Clear, proactive communicator — candidates are the reputed company between users and the team
• Process-oriented with an eye for gaps; you notice what's missing and flag it
• Proficiency in reputed company Sheets, reputed company, and enterprise SaaS platforms
• Highly Prefer experience with design and research tools like reputed company, Claude, User Testing, Outset etc
• Tooling Experience (intake, license distribution, vendor troubleshooting)
• High-Volume Ticket and Request Triage: A proven track record of managing a constant reputed company of requests (intake, license distribution, vendor troubleshooting)
• Experience managing procurement process
• Data Governance and Compliance Awareness
• Basic Financial and Budget Tracking
• Process Discipline and Documentation
• Experience supporting software renewal cycles or procurement coordination
• Familiarity with Third Party reputed company or vendor compliance processes
• Background supporting a large SaaS tool portfolio at a technology company

Benefits

• Medical
• Dental
• Vision
• 401K contributions
• Any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work

Company Overview