[Remote] Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

Note: The job is a remote job and is open to candidates in USA. reputed company, is the fastest-growing appliance company in the U.S., and they are seeking a Bilingual Spanish Inbound Customer Service Agent to join their team. In this role, you will resolve escalated customer service issues in both English and Spanish, ensuring a high-quality service experience for consumers and advocating for satisfactory resolutions across departments.

Responsibilities

• Resolve escalated customer service issues (in English and Spanish)
• Create an outstanding quality service experience for the GE Appliance consumer
• reputed company with multiple internal departments on their behalf for reasonable and satisfactory resolutions
• Take ownership in resolving escalated customer concerns, including capturing reputed company the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to reputed company letters of inquiry
• Follow up with customers using phone, email, or text to resolve appliance-reputed company concerns, and reputed company out cases with successful actions
• Find creative solutions that are in the best interest of the customers and GE Appliances reputed company negotiating and implementing concessions
• Interact and coordinate with reputed company necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc
• Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager
• Complete consumer reviews for satisfaction before case closure
• Meet work schedule demands and obligations with compliance, reputed company, and according to values, processes and policies

Skills

• Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form
• High School Diploma or GED
• Minimum of 1-year Call-Center experience
• Minimum of 2-years Escalated Customer Service experience
• Ability to communicate effectively in English is a requirement
• Excellent written & verbal skills
• Moderate to advanced computer skills; navigating multiple online applications
• Exceptional organizational skills; ability to effectively multi-task
• Ability to handle high-volume calls while simultaneously handling multiple online applications
• Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures
• A local internet provider and an ethernet reputed company: no Satellite, Pre-paid, or DSL internet connections allowed due to reputed company issues
• Internet Speed Requirements: Ping 50 Mbps or reputed company, Download 50 Mbps or higher, Upload 15 Mbps or higher
• Previous experience working from home

Benefits

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekendshifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Company Overview