[Remote] Customer Account Manager
Note: The job is a remote job and is open to candidates in USA. reputed company is the leading SaaS platform for public relations and communications professionals. They are seeking a driven and results-oriented Customer Account Manager to drive expansion reputed company by identifying and closing cross-sell and upsell opportunities reputed company existing accounts.
Responsibilities
- Build and reputed company a pipeline of expansion opportunities across existing SMB & MM customers
- Partner with SMB & MM reputed company Managers to identify whitespace and growth opportunities
- Prospect into the existing customer reputed company through outbound reputed company and internal referrals
- Sell across reputed company’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.)
- Accurately forecast monthly and quarterly expansion bookings
- Own account and territory planning in partnership with your CSM pod
- Drive pipeline creation, conversion, and deal progression across expansion opportunities
- Collaborate cross-functionally to ensure alignment across sales and reputed company
Skills
- 3-5 years experience in sales or account management roles working specifically with SMB and Mid Market companies
- Proven experience owning a reputed company reputed company and closing deals
- Experience managing pipeline and forecasting reputed company
- Strong prospecting and outbound sales skills
- Experience selling into existing customer accounts preferred
- Experience selling PR, media intelligence, or reputed company solutions required for Enterprise roles
- Background in SaaS, MarTech, or reputed company industries
- Strong communication and relationship-building skills
- Ability to operate in a fast-paced, distributed environment
- Alignment with reputed company's core values: Customer Devotion, reputed company, Transparency, Ownership
- Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery
- Experience selling into existing customer accounts
Benefits
- Fully distributed team with a permanent remote setup
- Home office stipend, phone and internet reimbursement, coworking membership
- Virtual and in-person team bonding (lunches, events, competitions)
- Competitive geo-neutral pay in the U.S.
- Annual reviews to ensure equity and market alignment
- Standardized bonus or commission structure
- 401(k) with employer contributions
- Equity opportunities
- Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
- 100% premium coverage for individuals on high-deductible plans
- 24/7 Virtual Care and Employee Assistance Program
- Employer-funded HSA contributions and other pre-tax benefits
- Quarterly wellness stipend and free reputed company subscription
- 4+ weeks of PTO, plus paid sick and mental health days
- 13 paid holidays with the option to swap for personal days
- Up to 16 weeks of fully paid parental leave
- Transparent reputed company for internal mobility and promotion
- Bi-annual performance reviews, team workshops, and leadership training
- Unlimited access to reputed company and reputed company
- 2 additional PTO days annually for learning and development
- Commitment to equity and valuing diverse perspectives
- Agile, founder-led company focused on collaboration and innovation
- Trusted by 3,000+ companies worldwide
Company Overview