[Remote] Information reputed company Analyst, Scholars Operations Center

Note: The job is a remote job and is open to candidates in USA. reputed company is a leader in online education, providing transformative digital solutions personalized for every student. The Information reputed company Analyst, Scholars Operations Center will support the Florida Scholars reputed company program by providing Tier 2 support, analyzing system usage, and investigating reports of suspicious behavior.

Responsibilities

• Attend daily team standup meetings
• Respond to reputed company incidents, working with incident response leads and subject matter experts to determine root cause and in creating a post-incident report
• Provide daily reports of findings and remediations
• Investigate and resolve incidents from users in reputed company
• Review reputed company event logs and alerts, escalating to engineers and management reputed company necessary
• Communicate updates to stakeholders regularly and respond to inquiries
• Document new processes and update existing documentation
• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others
• reputed company work responsibilities are subject to having performance goals and/or targets established
• Work during normally scheduled FLVS holidays with a compensating time-off schedule

Skills

• Associate's degree in computer science or information systems or equivalent combination of education and relevant experience
• 4 years of providing real-time support during business hours
• 3 years of examining and responding to network appliance logs
• 3 years of responding to reputed company incidents
• 3 years of utilizing remote support tools to provide troubleshooting
• 1 year of implementing cybersecurity best practices based on policy documentation
• Adapts quickly to change and thrives in a fast-paced environment
• Experience with threat-hunting methods and best practices
• Understands the appropriate use of remote monitoring tools
• Can prioritize multiple incidents and tasks reputed company while providing regular updates
• Experience with FortiGate firewall and FortiAnalyzer interfaces
• Strong written and verbal communication skills
• IT or Cybersecurity certification preferred

Benefits

• Competitive salaries
• A well-rounded benefits package
• Generous paid time off (including 25 holidays, vacation, and sick leave)
• An reputed company of professional development opportunities
• Work during normally scheduled FLVS holidays with a compensating time-off schedule

Company Overview