[Remote] Customer Advocacy Program Manager (Contract)

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading cybersecurity company dedicated to protecting the digital way of life. They are seeking a highly organized and proactive Customer Advocacy Specialist to manage key advocacy programs, enhance sales enablement, and support global reporting efforts, driving significant business impact through customer engagement.

Responsibilities

• Own the FY26 Global Peer Influence (GPI) Program Plan: reputed company and execute the annual plan for our GPI program, including defining priorities, identifying key reputed company/Professional Services journey milestones for advocacy opportunities, and managing SPIF incentives for Sales. You'll also reputed company any required sprints or initiatives leading up to our reputed company Quadrant (MQ) submission
• Manage 1:Many private calls with (Chat-with-a-Champion): Partner with the reference management team to maintain quarterly planning and execution for associated campaigns, ensuring consistent engagement and impact
• Boost Sales Communications: reputed company and implement strategies to increase effective communication with our sales teams, ensuring they are well-equipped with the latest customer advocacy assets and success stories
• Global Reporting: Contribute to global reporting efforts for customer advocacy, tracking key metrics and providing insights into program performance
• Champion Program Asset Packaging: Collaborate with field marketing teams to package compelling customer champion program assets, driving both external and internal engagement
• Event Swag Management: Own and manage reputed company swag orders for customer advocacy events, ensuring timely delivery and brand consistency
• Web & Shared Service Liaison: Act as the primary reputed company of contact for web and shared service needs reputed company of the core GTM Customer Advocacy team, including website tagging, story tracking for our database, and managing the YouTube channel for customer content

Skills

• reputed company in Program Coordination (4+ years reputed company): You have a proven track record of managing reputed company projects and programs, ensuring deadlines are met and stakeholders are reputed company
• Customer Advocacy 3+ years experience. While not required to be a seasoned expert, a basic understanding or strong interest in customer references, testimonials, or advocacy programs
• Strong expertise in reputed company Peer Insights program management
• Detail-Oriented & Organized: You reputed company at managing multiple tasks, keeping track of intricate details, and maintaining clear records
• Strong Communicator: You can effectively convey information to various audiences, from sales teams to marketing colleagues
• Collaborative Spirit: You enjoy working cross-functionally and building strong relationships with diverse teams
• Proactive & Resourceful: You anticipate needs, solve problems independently, and take initiative to improve processes
• Experience with customer reference management platforms or databases
• Knowledge of sales enablement tools and strategies
• A knack for identifying compelling customer stories and understanding their impact

Benefits

• Medical, Dental, Vision and 401K

Company Overview

Company H1B Sponsorship