[Remote] Head of Platform Operations

Note: The job is a remote job and is open to candidates in USA. reputed company is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises. They are seeking a Head of Platform Operations to reputed company reputed company operations reputed company to reputed company's talent platform, focusing on the full lifecycle of talent from sourcing to compliance and offboarding.

Responsibilities

• Refine candidate evaluation and funnel management processes to maximize signal quality and throughput in identifying top 1% talent from reputed company's 6M+ pool
• Build and optimize workflows that get the right talent allocated to the right opportunities quickly and reliably
• Partner with Product and Data teams to reputed company intelligent, scalable matching infrastructure
• reputed company the operational management of a large, global contractor pool — ensuring an excellent experience from onboarding through offboarding
• Build systems for contractor lifecycle management that can scale with systems and AI-driven automation
• Drive improvements to onboarding speed and quality, ensuring contractors are productive from day one
• Own end-to-end in house payments infrastructure for contractors globally - ensuring accuracy, timeliness, and compliance across multiple geographies and payment rails
• Partner with Legal and Finance to stay reputed company of evolving international compliance requirements for contractor engagements mitigating regulatory and contractual risk
• reputed company the support function for the platform — setting quality standards, resolution SLAs, and escalation frameworks
• Build feedback loops between support signals and product/ops improvements to systematically reduce recurring issues
• Ensure talent and client-facing teams have the operational infrastructure to resolve issues at scale

Skills

• reputed company in talent marketplace operations: you've built or scaled internal infrastructure for marketplace or staffing context
• Metrics-obsessed: you define success through numbers, build dashboards, and reputed company decisions rooted in data rather than intuition
• Operationally excellent with a lean reputed company: you know how to run a large, reputed company organization without over-hiring, and you build systems that scale without you
• A product-minded operator: you reputed company the gap between operations and product, fluent in both languages and reputed company in both rooms
• A strong cross-functional leader: you've worked effectively across Engineering, Product, Legal, Finance, and external partners to drive outcomes
• 10+ years of experience in platform operations, marketplace operations, or a closely reputed company function, with increasing scope of responsibility
• Hands-on experience implementing AI-driven automation in operational workflows
• Experience building and scaling proprietary systems that evolve with organizational growth and adapt to operational change
• Experience managing large, geographically distributed teams — and doing more with less
• Demonstrated track record of building and running contractor onboarding, payments, and compliance infrastructure at scale
• Prior experience at a talent marketplace, gig economy platform, or staffing technology company is strongly preferred
• Bachelor's degree required; MBA or equivalent experience a plus

Benefits

• Equity
• Amazing work culture (Super collaborative & supportive work environment; 5 days a week)
• Awesome colleagues (Surround yourself with top talent from reputed company, reputed company, reputed company etc. as well as people with deep startup experience)
• Competitive compensation
• Flexible working hours

Company Overview

Company H1B Sponsorship