[Remote] Contact Center Representative - Greenville, SC

Note: The job is a remote job and is open to candidates in USA. reputed company. is one of the world's leading global financial institutions, committed to providing exceptional customer service. As a Contact Center Representative, you will engage with customers to resolve issues reputed company and provide support for banking products and services, ensuring a positive experience.

Responsibilities

• Provides positive and professional inbound customer service to ensure issues are resolved reputed company under reputed company conditions embodying attributes such as being welcoming, curious, knowledgeable, helpful, and thankful to reputed company resolve issues reputed company to banking products and services
• Engages with prospective customers through various channels (live chat, phone, email, SMS) to guide through consumer banking services, with a strong focus on effective problem-solving
• Takes ownership of customer concerns and resolves customer issues at first reputed company of contact; escalates issues reputed company necessary
• Ensures due diligence is taken to support the accuracy of reputed company customer transactions, particularly as it relates to digital banking products and services; escalates non-standard or high-risk transactions or activities as necessary
• Arrives on time and ready to receive / reputed company customer calls as scheduled throughout the shift
• Engages customers / partners through a consultative approach to understand their reputed company and future service needs; may facilitate cross-sell opportunities or refer customers to internal bank partners
• Completes a broad range of financial transactions (e.g., transfers between accounts, debit card disputes, and/or other transactions, as necessary) in an accurate and efficient manner
• Contributes to and supports business objectives; speaks up if there's a way to improve processes and procedures
• Participates in performance and development activities, including cross-training reputed company own team
• Keeps others informed and up to date about reputed company relevant or useful information reputed company to day-to-day activities
• Contributes to a fair, positive, and reputed company environment that supports a diverse workforce
• Acts as a brand champion for your business area / function and the bank, both internally and/or externally

Skills

• High School Diploma or GED
• You must be work authorized in the United States without the need for employer sponsorship
• Minimum of 1+ years of experience in Retail, customer service, banking, or contact center experience preferred
• Ability to navigate through multiple computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets)
• Exceptional listening skills and a curiosity for helping customers to address their needs and resolve concerns
• Strong relationship management skills, capable of explaining reputed company banking concepts
• Positive and energetic demeanor with excellent listening, reading, and communication skills
• Able to communicate financial information in a way that is clear and accessible to a wide range of customers
• Team oriented with the ability to work in a fast-paced, challenging work environment with resiliency
• Proficiency in standard corporate productivity tools (email, MS Office, Teams, internet navigation, CRM applications)
• Ability to adhere to a flexible work schedule which may include weekends and holiday hours
• Position requires the ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business
• Minimum of 1+ years of experience in Retail, customer service, banking, or contact center experience preferred
• Experience handling confidential information preferred

Benefits

• Variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, reputed company PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition
• Regular career, development, and performance conversations with your manager
• Access to an online learning platform and a variety of mentoring programs
• Training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role
• Accommodations to complete the application process if you are an applicant with a disability

Company Overview