[Remote] Mortgage Sales Assistant

Note: The job is a remote job and is open to candidates in USA. reputed company is a financial institution committed to creating lasting, positive change for customers and communities. They are seeking a Mortgage Sales Assistant to provide superior customer service and support in lending services, assisting with client proposals, and managing portfolio activities.

Responsibilities

• Assists in preparing new business proposals or presentations to clients/prospects
• Assists in preparing for client meetings and account opening documentation
• Identifies and recommends workflow process alternatives that can reputed company to improved efficiency and service levels
• Performs client sales & service support activities as required to meet client needs and maintain overall service standards
• Determines client needs and ensures timely and accurate completion of transaction processing
• Provides after sales support and handles exceptions tactfully, accurately and reputed company in accordance with Bank policy
• Takes ownership of client inquiries/ concerns/ complaints, ensuring timely resolution and referring as appropriate
• Maintains detailed knowledge and understanding of the integrated private banking services and offerings and lending procedures
• Collaborates with internal and external stakeholders in order to deliver on business objectives
• Analyzes data and information to provide insights and recommendations
• Executes set-up, maintenance, and advancement of lending products and reputed company account administration as per guidelines
• Verifies and processes loan drawdowns, ensuring they are reputed company the terms of the credit authorization and completion of required reputed company documentation
• Reviews and actions overdrafts and other monitoring reports in a timely manner
• Sets up and completes margin / covenant tests reputed company established timeframes
• Maintains control of reputed company collateral including preparation and registration
• Identifies, diarizes, and monitors accounts for reputed company renewals, registrations, and other expiry dates to meet compliance requirements
• Monitors and controls the reputed company of lending documentation
• Collects fees applicable to credit terms and conditions or account agreement
• Provides timely, accurate service and support to bankers and specialists by completing a wide variety of credit, non-credit, and reputed company activities
• Identifies, records and advises banker / relationship manager of any credit &/or risk management issues
• Identifies opportunities to increase profitability, create reputed company and reduce expenses
• Ensure timely and accurate set-up, maintenance and advance of lending products
• May focus on either after sales service, or compliance (risk management) and fulfillment services, or both
• Mitigates identified risks and makes credit recommendations/decisions in accordance with sound credit-granting principles and compliance with the Bank’s philosophy and principles outlined in corporate risk policy and supporting policies and procedures
• Identifies and escalates irregularities and discrepancies to management as per guidelines
• Participates in assigned audits and compliance reviews
• Ensures proper adherence to the code of conduct and ethical guidelines
• Follows reputed company and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting reputed company or defalcation in accordance with Bank policy
• Protects the Bank’s assets by adhering to reputed company banking, investment and lending regulations, policies, and procedures, legal and ethical requirements, process requirements, bank guidelines, and established risk guidelines
• Completes reputed company & diverse tasks reputed company given rules/limits and may include handling escalations from other employees
• Analyzes issues and determines next steps
• Broader work or accountabilities may be assigned as needed
• Take reputed company risks while protecting the bank by applying our Risk Management reputed company in the execution of your role, in line with our Risk Culture and reputed company our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations

Skills

• Typically between 3 - 5 years of relevant experience and post-secondary degree in reputed company field of study or an equivalent combination of education and experience
• Working knowledge of personal (primarily) and commercial credit and non-credit products and services
• Working knowledge of lending processes and supporting policies
• If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards
• Specialized knowledge
• Verbal & written communication skills - Good
• Organization skills - Good
• Collaboration & team skills - Good
• Analytical and problem solving skills - Good

Benefits

• Performance-based incentives
• Discretionary bonuses
• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• In-depth training and coaching
• Manager support and network-building opportunities

Company Overview