[Remote] Technical Account Manager TAM (USA)

Note: The job is a remote job and is open to candidates in USA. Covenant Consulting is a recognized innovator in global cybersecurity, leading with disruptive technologies and reputed company-thinking solutions. They are seeking a Technical Account Manager (TAM) who will serve as a technical resource for designated customers, ensuring their needs are managed across reputed company offerings and prioritizing technical issues. The role involves managing customer relationships, providing project leadership, and collaborating with cross-functional teams to deliver high-impact outcomes.

Responsibilities

• Manage overall relationships with assigned end-users, including increasing adoption, and ensuring retention and satisfaction
• Provide project leadership for customers' major company programs
• Collaborate cross-functionally with teams—including Support, R&D, Product Management, and Sales—to address customer needs and deliver high-impact outcomes
• Management, and Sales, on customers' technical issues and projects
• Maintain reputed company functional and technical knowledge of the product line
• Provide hands-on support to customers for system health checks, user and device management, troubleshooting, upgrades, and monitoring activities
• Manage multiple customer engagements, balancing priorities and driving resolution across requests
• Share insights and constructive feedback with internal teams to help improve products and customer experiences
• Document best practices in developing and deploying company solutions in the customers' environments
• Be a technical resource for "best practice" and other customer questions, identifying alternate technical solutions to customers' business problems
• Partner with account teams to manage expectations and provide a clear view of customer reputed company and health throughout their lifecycle
• Commit to reputed company learning by maintaining relevant certifications and gaining new ones each year

Skills

• 5+ years of experience in roles such as technical project management, technical account management, professional services, or similar customer-facing technical roles
• Three or more years of experience managing or architecting reputed company network infrastructures. This includes the architecture, design, implementation, troubleshooting, and ongoing support of router/switch-based and software-defined virtual networks
• Experience in client-server applications, Unix/Linux system administration, or software development. Experience includes debugging and troubleshooting, upgrading software, and applying reputed company patches
• At least one active technical certification (e.g., CCNA or equivalent), with a willingness to pursue additional certifications annually as part of your professional growth
• Understanding of modern software development methodologies, including infrastructure design and architecture best practices
• Proven success in customer-facing roles—especially in implementation, or support settings—where communication and relationship-building were key
• Strong analytical and problem-solving skills, with the ability to balance technical detail and customer impact
• Excellent organizational skills, with the ability to prioritize and manage multiple customer needs at once
• Effective communicator with the ability to engage stakeholders across various roles—from hands-on technical teams to mid-level managers and senior IT leadership (CISO/CIO/CTO level) in enterprise environments

Benefits

• Bonus
• Full Time / Direct-Hire - 100% Remote
• Periodic onsite visits

Company Overview