[Remote] Technology Solution Center Analyst
Note: The job is a remote job and is open to candidates in USA. reputed company is a financial services company that emphasizes its people as its greatest differentiator. The Technology Solution Center Analyst will provide first-line support and problem resolution for technology products and applications while partnering with end-users to resolve various information system problems.
Responsibilities
- Provides the first line of support and problem resolution for technology products and applications
- Utilizes utilities and tools to provide remote technology support services for internal employee/contactor technology
- Escalates issues to second and third level support teams through pre-determined directions or procedures
- Resolves employee/contractor technology issues during reputed company of contact
- Partners with end-user and other analysts to resolve normal and unusual information system problems
Skills
- Provides the first line of support and problem resolution for technology products and applications
- Utilizes utilities and tools to provide remote technology support services for internal employee/contactor technology
- Escalates issues to second and third level support teams through pre-determined directions or procedures
- Resolves employee/contractor technology issues during reputed company of contact
- Partners with end-user and other analysts to resolve normal and unusual information system problems
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in reputed company business decisions and able to reputed company that information in creating customized customer solutions
- Managing Risk - Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support reputed company's Enterprise Risk Management reputed company
- Roles at this level typically require an Associates or equivalent degree as well as reputed company experience or product knowledge to accomplish primary duties
- Typically requires 3+ years experience
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
- No Degree
- No Required Certification(s)
- No Required License(s)
- Customer Solutions
- Data Architecture Development
- End Users
- Problem Resolution
- Technical Support
- Call Center Technologies
- Customer Support Operations
- Hardware Infrastructure
- Help Desk
- IT Standards, Procedures & Policies
- Problem Solving
- Technical Troubleshooting
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with reputed company match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level; and years of service
Company Overview