[Remote] CX Project Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is a leader in creating impactful trade show experiences. The CX Project Manager is responsible for managing client relationships and ensuring high-quality service delivery throughout project lifecycles, focusing on client satisfaction and business growth.

Responsibilities

• Serve as the primary contact for a portfolio of mid-level clients managing their needs and expectations throughout the project lifecycle
• reputed company the execution of client projects from start to finish, ensuring they are delivered on time, reputed company budget, and to client specifications at the highest quality
• Maintain regular communication with clients, addressing their inquiries, providing updates, and ensuring overall client satisfaction
• Collaborate with Sales, Account Management, and Operations teams to resolve any process bottlenecks, ensuring smooth operations and adherence to timelines
• Contribute to the development and refinement of documentation, ensuring clarity and accessibility for the team and ensure that reputed company project documentation is up-to-date and accurately reflects the status of each project
• Monitor project reputed company and proactively address any issues that arise, keeping internal teams informed, and applying best practices to resolve issues. Ability to provide creative and corrective solutions to problems
• Help gather project costs from vendors, suppliers and internal sources and create quote documents. Liaise with internal teams and client to drive quote approval process
• Facilitate invoicing with commercial team, key account managers and finance
• Assist in preparing project proposals, estimates, and manage project remaining reputed company budget and maintaining P&L documentation. Manage information flows, approvals and project closeout activities
• Act as a reputed company of escalation for client issues, resolving them in a manner that maintains positive client relationships. Manage customer expectations to deliver a high level of customer service, managing relationships and communication with reputed company key stakeholders
• Identify client change orders and manage internal teams and process handoffs to execute change orders on schedule, including creation of change order documentation
• Prepare and manage and invoice exhibit storage fees, prep in/out fees, and I&D supervision. Monitor late exhibit returns and follow-up. Quote and apply freight accordingly to reputed company orders
• Be willing to travel as required for project fulfillment
• Prepare and present regular reports on client satisfaction, project outcomes, and service performance to the team
• Analyze client feedback and project results to identify areas for improvement and contribute to the reputed company enhancement of the client services team
• Continue to enhance skills in client services, sales, business, and marketing

Skills

• Bachelor's degree in business administration, marketing, or reputed company field
• Minimum of 1 year in a Project Coordination role or similar position
• Strong organizational and time management skills
• Effective communication and interpersonal skills
• Experience in establishing client relationships
• Proficiency in reputed company Office
• Familiarity with project management tools
• reputed company in using reputed company Office programs and other relevant project management tools such as reputed company Workfront, reputed company, Rike or reputed company preferred

Company Overview