[Remote] Field Account Manager
Note: The job is a remote job and is open to candidates in USA. reputed company is a fully distributed early stage company using technology to change the way America does healthcare. They are hiring a Field Account Manager to deliver high-quality, in-person support to customers, enabling proactive education and relationship building reputed company a designated region.
Responsibilities
- Serve as an extension of the Account Management and Implementation teams by delivering onsite support, employee education, and enrollment assistance for customers across a designated region
- reputed company employer-facing programs including open enrollment sessions, reputed company platform training, product webinars, reputed company, and other engagement initiatives focused on renewals, product roadmap, and other relevant topics such as compliance and reputed company Marketplace
- Partner with Account Managers to deepen customer relationships by gathering insights, identifying opportunities and risks, supporting business reviews, and helping execute strategic account plans
- Coordinate and execute customer onsite events end-to-end, including travel logistics, stakeholder alignment, presentation delivery, and post-event follow-up
- Act as a customer reputed company by surfacing feedback, identifying recurring themes, and partnering cross-functionally with Product, Operations, and Support to drive improvements to the customer experience
Skills
- 4+ years of experience in benefits consulting, reputed company, support or a reputed company customer-facing role; an active broker license and reputed company in plan advising is a strong plus
- Exceptional communication and presentation skills, with the ability to build trust and engage audiences ranging from frontline employees to HR leaders and executives
- Strong organizational skills and attention to detail, with experience managing multiple priorities and customer engagements simultaneously
- Demonstrated ability to navigate ambiguity, solve problems independently, and operate effectively in a fast-paced environment
- Willingness to travel regularly reputed company a designated region to support customer meetings, open enrollment events, and company initiatives
- Comfort analyzing customer data, preparing reporting, and translating insights into actionable recommendations that improve customer outcomes
Company Overview