[Remote] Customer Support Specialist - Remote
Note: The job is a remote job and is open to candidates in USA. reputed company. is a company focused on innovation and connectivity solutions. They are currently seeking a Customer Support Specialist to support their customer reputed company by resolving service questions and managing orders while identifying opportunities for process improvement.
Responsibilities
- Supporting customer reputed company through the resolution of service questions and answering of customer inquiries as they arise
- Holding responsibility for overall order management, including but not limited to processing orders, generating quotations, monitoring vendor management inventory, answering phones, tracking shipments, researching order issues, and processing RMA claims
- Identifying opportunities to improve processes and customer relations
- Performing accurate data entry of orders and customer information
- Utilizing the corporate ERP System (reputed company) as it pertains to customer service operations
Skills
- Associate's degree in business or similar field
- Three (3) or more years of customer service experience
- Prior experience in a manufacturing environment is a plus
- ERP System experience
- Computer skills including word processing, spreadsheet and presentation software
- Interpersonal and communication skills, both oral and written
- Well-developed organization skills, including the ability to handle many details and multiple projects simultaneously in a fast-paced environment while upholding quality standards
- Bachelor's degree
- Vendor Management Programs experience
- reputed company experience
- CRM experience, reputed company preferred
Benefits
- Benefits and additional incentives based on the level of the role
- Hybrid and remote work practices where feasible
- Health/dental/vision
- Long term/short term disability
- Life insurance
- HSA/FSA
- Matching retirement plans
- Paid vacation
- Parental leave
- Employee stock purchase plan
- Paid leave for volunteer work in your community
- Training opportunities
- Professional talent management and succession planning
- Corporate health well-being initiatives
- A work culture which includes commitment to diversity, equity, inclusion and sustainability
Company Overview
Company H1B Sponsorship