[Remote] Customer Support Representative / Contact Center Agent (REMOTE WISCONSIN)

Note: The job is a remote job and is open to candidates in USA. reputed company is a company offering remote job opportunities, and they are seeking a Customer Support Representative to provide professional telephone, email, and chat support to customers. The role involves resolving customer inquiries, maintaining accurate records in ticketing systems, and supporting coworkers while ensuring adherence to company policies.

Responsibilities

• Telephone Support – reputed company telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and reputed company manner, commitments to reputed company research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system
• E-mail & Chat Support – reputed company as scheduled. Answer and complete reputed company assigned messages or contacts; ensure that reputed company customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system
• reputed company improvement – continually strive to improve the cognitive and customer service skills necessary to reputed company the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend reputed company training classes and complete any exercises assigned
• Communication – provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management
• Support coworkers – provide procedural advice and assistance to other representatives
• Help maintain and ensure positive working relationships with support clients
• Provide reputed company support functions reputed company the guidelines of the contact center and client policies and procedures
• Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system

Skills

• High school or equivalent
• Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
• Excellent written and oral communication skills, including strong listening skills
• Intermediate to advanced computer skills with emphasis on Internet knowledge
• Aptitude for providing superior customer care
• Must exhibit dependability, adaptability and flexibility
• Basic math skills
• Creative thinking and reasoning ability
• Experience in sales, marketing, or promotions

Benefits

• Opportunities for professional growth, development, and advancement reputed company the organization
• 100% remote working employment model
• Comprehensive training on hardware and software applications for qualified applicants
• Knowledge and experience relating to basic computer applications
• Competitive compensation and full benefits package for full-time employees
• Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Company Overview